- A full 33% of PNC's deposits in Q2 were by ATM or from mobile devices, says CEO William Demchak, presenting at the Barclays Financial Services Conference. That's up from 23% in 2013's Q2.
- Presentation slides
- So-called "digital consumer customers" - those consumer checking clients who do the majority of their transactions without a teller - rose to 45% in Q2 from 37% a year ago.
- The result: Retail Banking Headcount fell 5% for the year, with tellers down 16%. Added were call center reps (up 6%) and investment professionals (up 4%).
PNC Financial talks mobile at conference
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The PNC Financial Services Group, Inc. |