After getting clobbered by rival Home Depot on same-store sales growth for 11 straight quarters,...


After getting clobbered by rival Home Depot on same-store sales growth for 11 straight quarters, Lowe's (LOW -1.1%) says its pulling out all the stops to win back customers. Two areas in particular targeted by the home improvement giant for growth are e-commerce - which could account for 5%-10% of sales within 5 years - and aggressive expansion in Canada, according to CFO Robert Hull.

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Comments (3)
  • maudie
    , contributor
    Comments (488) | Send Message
     
    This strategy seems to concede to existing HD/Lowe's head to head comp. Run to where they aren't (for now), but hold the course on what got us into this predicament in the first place; ie, poor pricing?, poor display?, poor in stock?, less help?, less helpful?, less knowledgable?. You know, the basics.
    3 Apr 2012, 03:39 PM Reply Like
  • Stoploss
    , contributor
    Comments (1713) | Send Message
     
    Hey, here's an idea, how about having the employees look the customers in the face, and offer to help them, instead of just passing by like a zombie, or acting like the entire store will shut down should a customer dare to ask for any help.

     

    Pretty much why i don't go to my local Lowes any more.

     

    Now, home depot?
    I pretty much have to beat the help off with what ever is within reach. Every aisle i go down, someone at least acknowledges me AND inquires if i need assistance. I like that. So i keep going back.

     

    Any questions??
    3 Apr 2012, 03:51 PM Reply Like
  • sr1977
    , contributor
    Comments (365) | Send Message
     
    I like the housewares section of Lowes, where the prices are list plus 30%. Hello? There is a Walmart within 2 miles of each Lowes down here - don't they think people know that & will go there instead?
    3 Apr 2012, 04:42 PM Reply Like
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