- Comcast (NASDAQ:CMCSA) is still working on its customer service reputation, saying that it's redesigned support forums for better access and reorganized content.
- Part of the moves will include highlighting frequent forum posters, and "Down the road we'll be adding other features like badging and gamification" to the area, an exec says.
- At INTX, CEO Brian Roberts splashed the news that Comcast would spend $300M and add 5,500 new workers to try to lift its reputation for poor service.
- There's still a long way to go, as recent surveys show Comcast (and all big cable peers) still at the bottom of the barrel when it comes to service reputation.