- "Straight up, we made some mistakes and we want to own that,” Whole Foods (WFM +0.1%) co-CEO Walter Robb and co-founder John Mackey say in a two-minute video apology.
- WFM is under fire after NYC inspectors found several stores were mislabeling packaged foods in the "worst case of overcharging" they had ever seen; inspectors weighed 80 items from eight WFM stores and found inaccurate labeling on every item, according to the city’s Department of Consumer Affairs.
- Robb and Mackey say the overcharges were unintentional, the company is taking steps to fix the problem, and customers will be refunded for the full price of any product that has labeling errors.