- With organizations of all types offering support through Twitter's (TWTR +1.2%) platform, the company has added the ability to label accounts as support providers and display most active response times. More prominent direct message buttons for accounts offering support are also highlighted.
- Though eyes are focused on tonight's Thursday Night Football live-stream, the move furthers the company's goal of providing businesses a one-stop support service, with private messaging from external websites announced in August and other customer-to-business messaging improvements introduced earlier in the year.