- Uber (UBER) launches a new in-app messaging feature where riders can contact and chat with a driver while waiting for a ride.
- Riders can clarify the pickup location or provide any other pertinent information.
- The app will read the message aloud to the driver to prevent distracted driving and the driver can easily confirm by tapping on an icon.
- Previously, riders and drivers in the US were able to text through their phones with Uber providing a layer of anonymity by showing a random phone number. But that tech isn’t available globally.
- The app change follows several adjustments to the driver and rider experiences as Uber tries to retain drivers, fight off competition from Lyft, fight a legal battle against Waymo, and works to restaff its C-suite.
- Previously: Uber's Hong Kong business stalling due to taxi pressure (Aug. 9)