Salesforce.com (CRM) is on the verge of becoming the world's top CRM software vendor, if IDC's...
Salesforce.com (CRM) is on the verge of becoming the world's top CRM software vendor, if IDC's estimates are right. The firm believes Salesforce had a 9.5% share of the CRM market in 2011, compared with 11% for Oracle (ORCL) and 9.9% for SAP. Given Salesforce is growing much faster than the 11.2% rate IDC believes the entire CRM market grew at in 2011, taking the top spot is likely just a matter of time. Oracle has made a string of acquisitions (I, II) to better compete with Salesforce.
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