The newly-released annual survey from J.D. Power on customer satisfaction in the auto industry shows Ford (F +0.8%) and Chrysler (FIATY.PK) slipping lower with their brands, while Toyota's (TM +0.4%) Lexus retains its top ranking. Foreign names largely dominated the list, with Jaguar (TTM +1.9%), Porsche (POAHY.PK), Cadillac (GM -1.9%), and Honda (HMC -0.1%) all showing strong. The poor result for Ford seems to emanate from its MyFord Touch entertainment system, which presented a myriad of issues for confused owners.
The newly-released annual survey from J.D. Power on customer satisfaction in the auto industry...
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