Citrix (CTXS) has acquired Beetil, a developer of cloud-based service desk software for...

|About: Citrix Systems, Inc. (CTXS)|By:, SA News Editor

Citrix (CTXS) has acquired Beetil, a developer of cloud-based service desk software for technical support workers. Beetil's products complement those found in Citrix's GoToAssist product support solutions, and make the company more of a direct competitor to ServiceNow (NOW), one of the early leaders in the cloud service desk space. BMC Software (BMC) also competes in this area.