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Citrix (CTXS) has acquired Beetil, a developer of cloud-based service desk software for...

Citrix (CTXS) has acquired Beetil, a developer of cloud-based service desk software for technical support workers. Beetil's products complement those found in Citrix's GoToAssist product support solutions, and make the company more of a direct competitor to ServiceNow (NOW), one of the early leaders in the cloud service desk space. BMC Software (BMC) also competes in this area.
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