Seeking Alpha

Many iPhone/iPad users aren't happy with Apple's (AAPL) new Maps app, which displaces Google...

Many iPhone/iPad users aren't happy with Apple's (AAPL) new Maps app, which displaces Google Maps (GOOG) with today's iOS 6 launch. The loss of Street View and public transit data is frustrating many, as are the search results. Even Apple die-hard John Gruber is a critic. The discontent is unlikely to convince Apple to have a change of heart, but it could drive many users to opt for Google's home-grown iOS Maps release (likely to feature ads) when it arrives ... provided Apple doesn't block it. (iPhone 5 reviews)
Comments (58)
  • Kenn Wagenheim
    , contributor
    Comments (149) | Send Message
     
    ... Could you elaborate further on "many"?

     

    Rather than just say "many" with some sky-is-falling snippet, perhaps give us some more meat -- like an estimation of how many users have upgraded to iOS6 vs the percentage of upgradees that are complaining about the maps app?
    19 Sep 2012, 06:57 PM Reply Like
  • SA Editor Eric Jhonsa
    , contributor
    Comments (764) | Send Message
     
    No one says the sky is falling, but there are clearly a lot of critics. Google News and Twitter searches demonstrate this.

     

    When John Gruber and MG Siegler both say the app is inferior to Google Maps (at least for now), it's probably worth taking notice.
    19 Sep 2012, 07:14 PM Reply Like
  • Kenn Wagenheim
    , contributor
    Comments (149) | Send Message
     
    Again, there's that subjectiveness with "a lot". Doesn't something need to be in perspective to be useful? If two million people upgraded to iOS6 today and 50 complain vocally on twitter, is that really "a lot"?

     

    IMHO, there should be some type of quantitative approach before using words as subjective as "a lot" or "many".

     

    Since I don't have a blog, I suppose that makes my opinion that iOS6 maps are better for my personal purposes "a little less" important. ;-)
    19 Sep 2012, 07:23 PM Reply Like
  • acfreund
    , contributor
    Comment (1) | Send Message
     
    Granted I have only tried "Maps" this afternoon but so far I much prefer it over Google Maps. Entering the destinations is much easier and accuracy so far has been fine. I also prefer it over my old Tom Tom system.
    20 Sep 2012, 02:52 AM Reply Like
  • banjoman
    , contributor
    Comments (22) | Send Message
     
    Het Kenn, These guys can't find any so called "issues" with iPhone 5 so they got to dig deep deep but very deep to come with some sort of baseless piece of news about Apple.. By the way, were they actually driving through a tunnel when they had the issue or was it out in broad daylight with a good reception or was it deep in the woods?! And as you have put to the author, where is his stats to make such a claim?!! <LOL> a lot of SALES,, YES, a llot of "unhappy" users, NOT SIO MUCH ;-)
    20 Sep 2012, 05:48 AM Reply Like
  • camus111
    , contributor
    Comments (47) | Send Message
     
    Hey, this is SA--don't expect too much
    20 Sep 2012, 11:47 AM Reply Like
  • what do I know
    , contributor
    Comments (1049) | Send Message
     
    the people who you are talking about have not even received their order yet. So, I do not understand how you know about how they are feeling. We should really wait until people who have ordered get their orders and then we could talk about. Now, you could talk about how Mr. Mossberg feels about then we could talk. I saw that Bloomberg is carrying the news on news but it does not say about of the information. I think we should wait till people who have ordered the stuff get it and then we could discuss.
    20 Sep 2012, 06:33 PM Reply Like
  • SA Editor Eric Jhonsa
    , contributor
    Comments (764) | Send Message
     
    iOS 6 has been available to existing iPhone/iPad/iPod users since yesterday, which means a lot of people have had a chance to try out the new Maps app first hand. I already installed it on my iPad 2.
    20 Sep 2012, 06:38 PM Reply Like
  • Sam Liu
    , contributor
    Comments (3864) | Send Message
     
    let the user market decide
    19 Sep 2012, 07:02 PM Reply Like
  • sorrwohrrcom
    , contributor
    Comments (101) | Send Message
     
    Remember the days when Microsoft would push products out too soon. Bugs galore.

     

    We would all buy them then later buy the updates ?

     

    Worked for Microsoft for decades.
    19 Sep 2012, 07:08 PM Reply Like
  • Skippy09
    , contributor
    Comments (1485) | Send Message
     
    Very well put.
    19 Sep 2012, 10:04 PM Reply Like
  • Ken Sanders
    , contributor
    Comments (64) | Send Message
     
    Who writes this stuff? Street View has NEVER been offered on iOS devices! The Google Maps version on iOS has never supported it!

     

    And people say they 'miss that' feature in iOS 6? C'mon! That was a feature that never existed...

     

    It's fair to say that people want Street View, and they don't yet have it, but let's get the facts straight, shall we?
    19 Sep 2012, 07:11 PM Reply Like
  • SA Editor Eric Jhonsa
    , contributor
    Comments (764) | Send Message
     
    Huh? Street View has been on the iOS version of Google Maps. It was just implemented differently. No stick figure to drag around, but the option to use Street View came up if you pinned a location or requested info on a POI.
    19 Sep 2012, 07:18 PM Reply Like
  • berylrb
    , contributor
    Comments (2187) | Send Message
     
    ah interesting, could this be user error by those mentioned in the articles, nah can't be?

     

    Street view is offered with iOS5.1.1 at least, iPad and iPhone, you drop a pin and then click on the little orange icon of a person.

     

    which is very similar icon to OS 10.8, I don't recall on 10.7!?
    19 Sep 2012, 07:24 PM Reply Like
  • Day Trader001
    , contributor
    Comments (676) | Send Message
     
    How can it be "Many" before it hit's the streets???
    19 Sep 2012, 07:12 PM Reply Like
  • Kenn Wagenheim
    , contributor
    Comments (149) | Send Message
     
    Well, it is officially out today. I just installed the update to iOS6 on my 4S.

     

    And I have no issue with maps. I never used street view before (though someone above says it wasn't even in iOS5)... and I don't use public transit.

     

    I do think the maps system is overall more responsive and I like the Apple interface tweaks. My humble opinion. ;-)
    19 Sep 2012, 07:15 PM Reply Like
  • berylrb
    , contributor
    Comments (2187) | Send Message
     
    I get the angst, but reading the blogs and checking out the hands on videos. It appears that there is strong evidence that internally Google made it harder for the relationship to continue, especially given a few who will switch to Android merely due to the map app.

     

    I'm not saying conspiracy theory, just saying business is business. It appears that in the short term iPhone users may suffer but Apple's culture of user experience has not worsened with iOS6, just some features are ... er ... broken, and that may very well be that Google pushed Apple in a corner. Again my view is based on reading the blogs and quotes from Google.
    19 Sep 2012, 07:13 PM Reply Like
  • DanoX
    , contributor
    Comments (2633) | Send Message
     
    Google wanted more info on customers, Apple said no therefore no deal
    simple. Anyone who used the I OS map program made by Apple on the iPhone or iPad used a simple program that doesn't come close to what Apple released today. Street view wasn't part of the picture unless you used the web. The Squealing Geeks on the tech sites will be crushed in a similar fashion to the 4 or 4s release, the general public will love it and the geeks will squeal.
    19 Sep 2012, 07:27 PM Reply Like
  • nungster
    , contributor
    Comments (106) | Send Message
     
    And if you really liked Google Maps, you could just download the app.

     

    Done.

     

    Where did YouTube go? The App Store.
    19 Sep 2012, 08:19 PM Reply Like
  • bgold1955
    , contributor
    Comments (1992) | Send Message
     
    Exactly.
    19 Sep 2012, 09:15 PM Reply Like
  • rubicon59
    , contributor
    Comments (1366) | Send Message
     
    Mapgate? Pile it on.
    19 Sep 2012, 08:43 PM Reply Like
  • horatioatthegate
    , contributor
    Comments (39) | Send Message
     
    Who cares about Street View?

     

    Within a week there could be 8 million new users. How many need GV to find their way around Manhattan?

     

    I've used Google maps 100s of times & street view is totally useless.
    19 Sep 2012, 09:00 PM Reply Like
  • Newaccount
    , contributor
    Comments (12) | Send Message
     
    I agree it's useless on a phone, but I use it often on my laptop.
    20 Sep 2012, 12:27 AM Reply Like
  • Stockgal87
    , contributor
    Comments (355) | Send Message
     
    In case anyone doesn't already realize it, if you want Google maps, just access them through your web browser.

     

    maps.google.com

     

    Google has been building maps for a decade, so I understand Apple being a little behind the curve. With a little time I am sure they will fix everything, and then some.

     

    On the positive side, I'm looking forward to trying out the new tom-tom navigation.
    19 Sep 2012, 09:30 PM Reply Like
  • berylrb
    , contributor
    Comments (2187) | Send Message
     
    in fact there is a pop-up, thanks Apple, that even tells one how to get the icon on the home screen
    20 Sep 2012, 11:49 PM Reply Like
  • Sacto_Joe
    , contributor
    Comments (255) | Send Message
     
    "Many users aren't happy" is cr4p. The darned software didn't even come out until this afternoon!

     

    What are you trying to sell here?
    19 Sep 2012, 10:01 PM Reply Like
  • Skippy09
    , contributor
    Comments (1485) | Send Message
     
    Doesn't anyone here understand the words "prototype" and "debugging?"

     

    It's a fact of digital life that we have been working with prototypes and have been unpaid debuggers since DOS.
    Apple will get it right, they always do.
    19 Sep 2012, 10:03 PM Reply Like
  • Rookie IRA Investor
    , contributor
    Comments (2595) | Send Message
     
    I don't see why anyone cares about maps other than delivery men and taxi drivers.

     

    Most people don't drive to strange places very often, and even then the Interstate Highway system goes directly to almost all cities of any size, and if you really need directions to go somewhere, it is best to go online and print them out before your journey instead of trying to squint at a tiny screen in bright sunlight in your car.
    19 Sep 2012, 10:07 PM Reply Like
  • Newaccount
    , contributor
    Comments (12) | Send Message
     
    That is a very narrow view that you have and it is wrong to assume other people share the same view.

     

    The Maps app has been a very useful too for me when I don't have my Garmin GPS with me. It's especially great for walking in a city environment for finding businesses. Don't forget that you can zoom in and out. Even with the 3.5" screen, it has never held me back from using the app.
    19 Sep 2012, 10:33 PM Reply Like
  • myeung
    , contributor
    Comments (80) | Send Message
     
    Since you don't use the map program maybe they should just remove it altogether.
    20 Sep 2012, 12:13 AM Reply Like
  • Rookie IRA Investor
    , contributor
    Comments (2595) | Send Message
     
    This is an investment site. Let's see how much this change in the maps affects Apple's bottom line. I predict it will have zero effect.
    20 Sep 2012, 06:46 AM Reply Like
  • Rookie IRA Investor
    , contributor
    Comments (2595) | Send Message
     
    Doesn't matter what I do. The question is whether this will adversely affect Apple iPhone sales. I'm not any kind of Apple fan boy, but I severely doubt whether this is going to cause mass defections to Nokia, even though Nokia does have superior mapping and turn-by-turn directions.

     

    Long both Apple and Nokia.
    20 Sep 2012, 07:30 AM Reply Like
  • Rookie IRA Investor
    , contributor
    Comments (2595) | Send Message
     
    Now here is something that I don't like. I have an annual subscription to The Economist on the Apple app (cost $120). Previously when you clicked on the icon to open it, if there was a new edition available, it downloaded automatically to my iPod so that it could be read offline.

     

    Yesterday I downloaded iOS 6 and now there is no icon on the desktop and to read the articles I have to go the app store to open the latest edition, so no offline reading possible. This is more likely to cause defections than a change in the maps service.
    20 Sep 2012, 08:38 AM Reply Like
  • SA Editor Eric Jhonsa
    , contributor
    Comments (764) | Send Message
     
    This post was more about Google (also tickered) than Apple. Though the subject matters some to Apple from a user experience standpoint, Google is the company that really gains/loses from the user response to Apple's Maps.

     

    And a lot of early iOS 6 users are disappointed, in spite of the protests of some Apple supporters. It's now the top story on Techmeme.
    20 Sep 2012, 10:43 AM Reply Like
  • DanoX
    , contributor
    Comments (2633) | Send Message
     
    A few Geeks where going to be disappointed no matter what, and the louder they squeal means that Apple hit the mark, the A6 and future A series cpu's thats the biggest but unglamorous story out of this week most will miss it, however Intel, Samsung, Microsoft, Nokia, HTC, LG, and Rim didn't. By the way where's the Google Q?
    20 Sep 2012, 12:52 PM Reply Like
  • John1138
    , contributor
    Comments (161) | Send Message
     
    For traveling to other cities it's a convenience. No need to mess with guidebooks and awkward maps to navigate as you walk around downtown.. True for interstate long distance travel it's usually unnecessary: but I've been diverted off my "main" route more than a few times by accidents and traffic jams and without access to the web's mapping resources some intermediate state's backroads would have been a problem since I don't load down my car with endless road atlases.
    20 Sep 2012, 02:41 PM Reply Like
  • MICHAELIRISH131
    , contributor
    Comments (43) | Send Message
     
    Its that 47% thing again!!
    19 Sep 2012, 10:07 PM Reply Like
  • myeung
    , contributor
    Comments (80) | Send Message
     
    You fanboys need to learn how to take constructive criticisms.

     

    I use the map program on a regular basis and right away I noticed the short comings of Apple's new map program.

     

    No street view is a big minus for me. In addition, I found that the program does not recognize some addresses as addresses, which was not a problem in the old program. So now I have to manually enter the addresses.

     

    Yeah, Apple is not perfect. Get over it.

     

    Considering that there are tens of millions of iPhone owner, I guess that there would be MILLIONS of people who are not satisfied with it, and that is a LOT of people, by any measure.
    20 Sep 2012, 12:03 AM Reply Like
  • Newaccount
    , contributor
    Comments (12) | Send Message
     
    You win some features and you lose some features. Have you tried the GPS feature yet? Any feedback would be great.
    20 Sep 2012, 12:24 AM Reply Like
  • gensearch2
    , contributor
    Comments (1444) | Send Message
     
    A switch like maps is bound to result in a set of people that like the change, a set of people that don't like the change, and a large majority that don't care.

     

    I expect Siri assisted turn by turn is going to be far more important than street view. I didn't even know there was Google maps street view on my iphone until now. I also accept that Street View is very important to you. I'm certainly not going to argue that it's not important to you.

     

    I completely agree with your general statement on learning to accept constructive criticism. Some people here are going over the top being defensive.

     

    Apple had to go to another maps solution. Google wouldn't put turn by turn in for iOS. Google isn't going to win anything by pushing Apple into this either. Google gets 4 times the ad revenue from iOS as they do Android. Some of that was coming from Google maps on iOS.
    20 Sep 2012, 07:39 AM Reply Like
  • berylrb
    , contributor
    Comments (2187) | Send Message
     
    Just used it on the way home today, I knew the route so it was an easy test.

     

    Navigation - It's definitely different, but before no turn by turn. I actually like this iteration better, and Apple added an intelligent assist which pops up your home and recent searches. Which is really cool and obviously part of the Apple ecosystem in this regard sync services between Safari and your other Apple devices, cool!

     

    Street view - I may or may not miss it. Like Rooky said it's not really something you can use in a car any who. On the sidewalk cruising for a meal in Little Italy (SF), sure it comes in handy, but I have the Google Map app on my home screen.

     

    3D - Hmmm, the close ups must still in Beta, gotta be. But the overall experience is really really fast, and I'm still on an iPhone 4

     

    I could go on there's lots of little changes definitely a keeper.

     

    And naysayers must keep in mind Google dropped the ball, Apple pulled the plug. Apple came to market with a new app. Apps develop. Case in point, the Message app in iOS5 did not allow for group texting, as in select a group, one had to select one at a time, it still is the case now with iOS6, but one need not turn of the whole shebang in order to use third party apps like "Group Text", sweet ... I'm 100% positive Apple will get it together by iOS6.2
    21 Sep 2012, 12:03 AM Reply Like
  • Barn Al
    , contributor
    Comments (142) | Send Message
     
    So far I like it better than Google. Imagine that....
    20 Sep 2012, 12:57 AM Reply Like
  • dividend_growth
    , contributor
    Comments (2883) | Send Message
     
    That doesn't matter.
    20 Sep 2012, 02:41 AM Reply Like
  • tomleen
    , contributor
    Comment (1) | Send Message
     
    Google maps showed routes that were bike friendly. Now with Apple Maps I won't know if a route is safe for bikes! That's a bummer...
    20 Sep 2012, 02:47 AM Reply Like
  • jmadara
    , contributor
    Comments (12) | Send Message
     
    It's a bit disingenuous to suggest Apple block a Google Maps app since they have allowed several Google apps onto the iPhone as well as competing browsers and ereaders.
    20 Sep 2012, 02:52 AM Reply Like
  • SiriusHaloWar
    , contributor
    Comments (41) | Send Message
     
    If Google were smart they'd remove the app from the iTunes store and use it as a differentiator so only Android devices get their more polished maps app. (if it really is more polished)
    20 Sep 2012, 04:55 AM Reply Like
  • berylrb
    , contributor
    Comments (2187) | Send Message
     
    it's definitely not! So far the only thing that distinguishes Google Maps is the Street View.
    21 Sep 2012, 12:05 AM Reply Like
  • johnycarrs
    , contributor
    Comments (96) | Send Message
     
    Street view is just a bit of a gimmick that no one really cares about.

     

    Since when were maps a fundamental part of the phone for anyone! Answer NEVER
    20 Sep 2012, 05:00 AM Reply Like
  • Sam Liu
    , contributor
    Comments (3864) | Send Message
     
    it's useful to see the area, where you could be mugged-- to get in and out as quickly as possible
    20 Sep 2012, 07:11 AM Reply Like
  • evannever
    , contributor
    Comments (52) | Send Message
     
    "it's useful to see the area, where you could be mugged-- to get in and out as quickly as possible "

     

    Sam, was that a joke? If so that's funny.
    20 Sep 2012, 10:29 AM Reply Like
  • Russell2011
    , contributor
    Comments (3) | Send Message
     
    hopefully the phone feature still there....otherwise I'll sell the stock ;)
    20 Sep 2012, 08:12 AM Reply Like
  • DanoX
    , contributor
    Comments (2633) | Send Message
     
    Sell your Apple stock get some Google if you going to stay in tech, but watch out Google is going to lose over a billion dollars (and growing) in 2012 on Motorola, for a total of 13.5 billion (includes buying the company in the first place).
    20 Sep 2012, 12:40 PM Reply Like
  • BigJ1260
    , contributor
    Comments (200) | Send Message
     
    Sites such as SA will repeat what shows up on blogs and reference Google news etc.

     

    Even small enterprises understand how to mold Blog and internet reads on topics like this - to the extent of even hiring bloggers etc.and paying to put at top of list on Google.

     

    Gee- do ya maybe think Google (0r Samsung) of all companies might understand this and blast as much negative takes on the new iOS Maps as possible as it launched ?? - not like they don't have a vested
    interest of any sort

     

    All the Techno geeks will parcel minute deficiencies in iOS Maps vs Google - while 97% of iPhone users won't even notice and Apple will once again sell record numbers of the 5 and plan to sell even more of the 6 next year. Same story every release.

     

    Apple builds their products and systems to satisfy Moms, kids and families for everyday use to enrich their lives - not for CIO technicals who will have to switch over as these users insist on bringing their Apple products to the office
    20 Sep 2012, 01:24 PM Reply Like
  • RonHarmen
    , contributor
    Comments (8) | Send Message
     
    No 1. Google maps works just fine in Safari if you must use it. I just tried it, and it actually works better than the app. No. 2. Street view is creepy, intrusive, and people should have the right to have their residence taken off. It is a great tool for thief's to locate the most venerable homes. No. 3. Google didn't need to copy Apples innovation and go into the phone business. Were they expecting everything to continue as normal? Eric Schmidt was on the Apple board. That is so sleazy, similar to the way google tries to watch every move you make. That's why Jobs told him off at lunch, wouldn't you? No. 4. As most things Apple, I expect the app to get better and better. Personally I never thought the google app worked that well. It was slow and odd to navigate. No. 5. You are using Google news as your source and twitter?? I guess the sky is falling, remember antenna-gate.? I just hope this story gets traction and drives the stock down 50 or 60 points, so I can buy some more. Long Apple and short Google Oct 750/55 call spreads
    20 Sep 2012, 03:16 PM Reply Like
  • SA Editor Eric Jhonsa
    , contributor
    Comments (764) | Send Message
     
    I use a lot of sources, just named two of them there. Feel free to check out Techmeme to see how many people are complaining about Apple's Maps, including many Apple fans. Anyone who thinks it's a minority of "geeks" (as some have suggested) isn't paying attention.

     

    Regarding copying, Apple actually borrowed a lot from Google to make its app. Google Maps revolutionized online mapping when it arrived (remember what Mapquest used to look like?) and Apple's UI is using a lot of similar elements. "Copying" is a two-way street (pardon the pun).

     

    But like I said, this post was more about Google than Apple. They're the ones who really win/lose from how consumers respond to Maps. The world doesn't revolve around Apple, though the tech press often does :).
    20 Sep 2012, 03:27 PM Reply Like
  • RonHarmen
    , contributor
    Comments (8) | Send Message
     
    Just uploaded os6 on my iphone 4, and I love the apple map app. With the google app it was always hard to read the street names, and the traffic with all the green lines was a mess, zooming in or out was slow, and it would still be hard to find the street name. The apple map app is so clear and crisp, and loads so fast. Moving the map, zooming works beautifully and it's so readable, with street names always in the view. So far I love this app, I'll bet many others will feel the same. There will always be whiners and cry babies. But google maps also works in safari with no issues. Apple made the right decision here, improving their clunky hard to read app.
    20 Sep 2012, 04:50 PM Reply Like
  • DanoX
    , contributor
    Comments (2633) | Send Message
     
    If you do the search challenge using all three search engines, Google is the only that tells you what city you are in, Yahoo doesn't tell you, Bing knows but keeps it quiet, but Google just flat out tell's you, the word was 'Bus', Yahoo and Bing gave better search results over Google. Hmm...
    20 Sep 2012, 07:47 PM Reply Like
  • Sam Liu
    , contributor
    Comments (3864) | Send Message
     
    yhoo tells me what the weather is wherever i am
    still accustomed to goog ...
    20 Sep 2012, 07:55 PM Reply Like
DJIA (DIA) S&P 500 (SPY)
ETF Tools
Find the right ETFs for your portfolio:
Seeking Alpha's new ETF Hub
ETF Investment Guide:
Table of Contents | One Page Summary
Read about different ETF Asset Classes:
ETF Selector

Next headline on your portfolio:

|