Netflix (NFLX) CEO Reed Hastings "seemed to lack an empathy gene" and "just doesn't understand...

|By:, SA News Editor

Netflix (NFLX) CEO Reed Hastings "seemed to lack an empathy gene" and "just doesn't understand the consumer-facing aspects of [his company's] business," says journalist Gina Keating, whose book about Netflix's history went on sale today. Following last year's events, some Netflix critics probably agree. But Keating also has some good things to say. "I hope that people recognize he is a genius ... Wall Street and naysayers are wrong to bet against this company."