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Ford (F) tumbles to nearly the bottom of the annual Consumer Reports survey of vehicle...

Ford (F) tumbles to nearly the bottom of the annual Consumer Reports survey of vehicle reliability due to flaws in its touch-screen navigation and entertainment system, while Toyota (TM) swept the top three spots. Two years ago, Ford placed in the top 10 with more than 90% of its models being average or better, but this time it fell to 27th of 28 brands surveyed overall.
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Comments (12)
  • Street_fighter
    , contributor
    Comments (69) | Send Message
     
    That's exactly what happens when you install MSFT... NOK take heed. GM using a linux/unix based touchscreen system.
    29 Oct 2012, 05:07 PM Reply Like
  • specman48
    , contributor
    Comments (2) | Send Message
     
    you're not exactly right . Apple pairs well and works . I found younger people 25-45 work the system well and not so for older people . Just like computers , may need a reboot by disconnecting the battery to reset .
    29 Oct 2012, 11:16 PM Reply Like
  • flumeride
    , contributor
    Comments (285) | Send Message
     
    I agree Street_fighter. I like Ford. I'm long my shares and I buy their cars, but MSFT was the wrong choice when you want reliability, and a user friendly interface.
    30 Oct 2012, 04:19 AM Reply Like
  • Steven Anthony
    , contributor
    Comments (48) | Send Message
     
    Consumer Reports is so flawed in the way it evaluates that it should be viewed in the same manner as the National Enquirer or likes of Professional Wrestling. The problem is most don't realize this and put faith in the report.
    29 Oct 2012, 06:14 PM Reply Like
  • wsp1
    , contributor
    Comments (3) | Send Message
     
    prefer to have a vehicle that is solid, strong motor, no rattles, put together well...no gaps, etc...and that stays that way..too much emphasis on electronic gaadgets and bull...that are always the first things to go ..regardless of the vehicle...time to get back to basis..and start using the vehicles for transportation...not an entertainment center
    29 Oct 2012, 11:16 PM Reply Like
  • Tdot
    , contributor
    Comments (4009) | Send Message
     
    Basically, Consumer Reports doesn't like Ford's smart-phone-style touch screen system, instead preferring physical buttons and knobs for the radio and climate controls; and has essentially told Ford it won't give any favorable quality upgrades or recommendations until Ford ditches the touch screen and returns to knobs and buttons.

     

    Consumer Reports has essentially decided that touch screen controls in cars are unsafe at any speed, ignoring the fact that Ford's system is also fully voice activated.

     

    It does seem ironic that Ford's US sales, revenues, profits, and margins CYTD are up (2%, 4%, 22%, and 17% respectively), in spite of Consumer Report's continuing vendetta against the touch screen controls. Clearly the folks buying the cars do not have such a strong bias.

     

    Yes Ford has had software issues with Microsoft's Sync and the first edition MyFordTouch systems hanging up and being unresponsive and such, and update fixes are available and have been provided. Pretty much everyone but CR that received the updates have been satisfied. And Ford has been continuing to make further updates available - just like the continuing updates on your computer and smart phone apps.
    30 Oct 2012, 08:58 AM Reply Like
  • Tdot
    , contributor
    Comments (4009) | Send Message
     
    Ford also has had complaints over the "shift feel" of the new dual clutch automatic transmissions, which are essentially designed like self-shifting clutched manuals; very different from the inefficient slushboxes of the past. Some folks are just not used to feeling the manual-like shifts, and assume something is wrong, and keep taking it back to the dealer for "repairs". It is unfortunate that Ford has apparently been unable to sufficiently brief customers on what to expect with this type of transmission.
    30 Oct 2012, 08:59 AM Reply Like
  • Momintn
    , contributor
    Comments (4276) | Send Message
     
    I have to repost here because there is more to a Ford than a touch screen. My daughter was in a wreck this morning when a Toyota hit her Taurus from behind. I asked her how bad was the damage. She said she only had a chip out of the paint on her rear bumper but the other car that hit her crumbled the entire front end of the car....in her words, "like a piece of Chinese crap, while my car said Oh, you touched me." Thank you Ford!
    I subscribe to Consumer Reports but take it with a grain of salt. I do not know who is filling out their surveys because I don't think it is the happy customers. I know I have never filled one out.
    30 Oct 2012, 12:56 PM Reply Like
  • Tdot
    , contributor
    Comments (4009) | Send Message
     
    Following suit ... That Taurus was designed from the get-go to be a Police Cruiser and Interceptor, protecting occupants from those bizarre 70-mph rear-endings that seem to happen a lot on the freeways these days, even with lights and beacons flashing in three colors.
    30 Oct 2012, 12:58 PM Reply Like
  • stopwatch
    , contributor
    Comment (1) | Send Message
     
    I love fords, took none of our money like gm and the others.
    30 Oct 2012, 02:21 PM Reply Like
  • Momintn
    , contributor
    Comments (4276) | Send Message
     
    They had already gotten loans and re-negotiated their terms before the Wall Street crash.
    30 Oct 2012, 02:42 PM Reply Like
  • eguthriecyrill
    , contributor
    Comment (1) | Send Message
     
    I have a Lincoln - it is 13 years old and runs great. I hate to buy a new car since I love the one I have. I am an American car (Ford) buyer.
    30 Oct 2012, 11:39 PM Reply Like
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