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For yet another year, a Consumer Reports survey of U.S. mobile users has rated AT&T (T) the...

For yet another year, a Consumer Reports survey of U.S. mobile users has rated AT&T (T) the worst major U.S. carrier. Verizon Wireless (VZ) was again given top marks, and was followed by Sprint (S) and T-Mobile. An August J.D. Power study yielded similar rankings. Consumer Reports did, however, give AT&T the highest satisfaction score among 4G users, even though its LTE network coverage trails Verizon's. (last year)
Comments (7)
  • milehr
    , contributor
    Comments (501) | Send Message
     
    I use T and pretty happy about it.
    29 Nov 2012, 03:22 PM Reply Like
  • BigAppleGuy
    , contributor
    Comments (150) | Send Message
     
    Yeah it's all good until you need to get some customer service.

     

    Over the years I have had both T and VZ. VZ has horrible in-store sales reps that will say anything to get you to renew. I have had terrible CS experiences with both VZ and T.

     

    I have had nothing but good experiences with S in the last 3 years I have been their customer.
    29 Nov 2012, 03:48 PM Reply Like
  • Zorrro
    , contributor
    Comments (8) | Send Message
     
    I was using Verizon and was very happy with the service. I did not like the monthly service charges and decided on Sprint when I procured my new iPhone 5. I am satisfied with the Sprint service and extremely happy with my monthly voice and data monthly service charges.

     

    When I perform a cost benefit analysis between Verizon and Sprint, Sprint is head and shoulders above Verizon. Each consumer should make their own evaluation.
    29 Nov 2012, 03:55 PM Reply Like
  • vbchuck
    , contributor
    Comment (1) | Send Message
     
    I concur. Just moved my Mom from Verizon, which she was unhappy with to T. Got to wonder who they surveyed.
    29 Nov 2012, 04:57 PM Reply Like
  • gemelie
    , contributor
    Comment (1) | Send Message
     
    I've been with ATT for years and am very happy both with service and customer care after their acquisition of Cingular and switch to GSM. I got signal everywhere while all other providers failed. They have been very helpful and efficient both in the stores and over the phone. I had a horrific experience with Verizon. I can't imagine anyone ranking T down.
    29 Nov 2012, 05:01 PM Reply Like
  • tampabay
    , contributor
    Comments (301) | Send Message
     
    I made the decision easy, I bought both T & VZ stock and own like 92% of the wireless business, could care less about sprint, cingular,ect all small potatoes in a shark pool...
    29 Nov 2012, 05:35 PM Reply Like
  • jaych79
    , contributor
    Comments (506) | Send Message
     
    Cingular is AT&T.
    30 Nov 2012, 01:31 PM Reply Like
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