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Internal morale is an issue at J.C. Penney (JCP -2.7%) and could lead to more defections,...

Internal morale is an issue at J.C. Penney (JCP -2.7%) and could lead to more defections, according to insiders. It's not a threat the company has been trying to hide, notes Business Insider. In a SEC filing from early this year, the retailer admits a prolonged inability to provide raises and bonuses during the JCP transformation could have a negative impact on the ability to attract and retain top talent.
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Comments (11)
  • wyostocks
    , contributor
    Comments (8054) | Send Message
     
    And the genius "transforming" the company didn't foresee this?
    5 Dec 2012, 10:55 AM Reply Like
  • spald_fr
    , contributor
    Comments (2728) | Send Message
     
    No, he was blinded by politically correct inclusiveness that flew in the face of the traditional JCPenny customer.
    5 Dec 2012, 12:27 PM Reply Like
  • bfuzziebunnie
    , contributor
    Comment (1) | Send Message
     
    thats not a new thing at jcp
    5 Dec 2012, 12:36 PM Reply Like
  • modanco
    , contributor
    Comments (36) | Send Message
     
    In the meantime, he and his buddies are laughing all the way to the bank.
    5 Dec 2012, 02:04 PM Reply Like
  • GeorgeMason
    , contributor
    Comments (129) | Send Message
     
    Exactly, only the lowly employees suffer, Ron and his buddies have their golden parachutes.
    5 Dec 2012, 02:53 PM Reply Like
  • GeorgeMason
    , contributor
    Comments (129) | Send Message
     
    JCP President Michael Francis and EVP of product development, design and sourcing Ken Mangone got out while the getting was good. I don't think working for a failed company looks good on a resume. Who will be next or will they all go down with the ship?
    5 Dec 2012, 02:58 PM Reply Like
  • little_red
    , contributor
    Comment (1) | Send Message
     
    it is amazing that the CEO is the 4th highest paid CEO in the country, yet he can not take a pay cut in order to pay the REAL people who work at JC Penney..... yes that would be the people who work in the stores, and hear first hand what the customers really think of the changes in the company. If the powers that be would really listen to the customers, they would know that some; of the changes are a good thing, but there are some that are just a straight up joke!!! There needs to be more associates on the sales floor to assist the customers and help them understand the changes that are taking place at JCP.
    5 Dec 2012, 03:07 PM Reply Like
  • skipper69
    , contributor
    Comments (39) | Send Message
     
    What is the duration of the CEO's contract? (Holding my $'s until a change happens).
    5 Dec 2012, 06:25 PM Reply Like
  • gmom3
    , contributor
    Comments (132) | Send Message
     
    Hmmmm. I have never had a bonus that I recall in all the years I have worked there so I don't know what I am missing. I did get some kind of payment in Jan or Feb because I am have been at the max per hour for my position (simple team member) so they gave me the "overpay" in one chunk. I am not sure exactly that was. A co worker has been getting those for a couple years now for the same reason.

     

    I agree that the store could use some more associates for the holiday season but the pickins are pretty slim as to who is trying for jobs. One can tell by the first day or two who is going to be gone by the end of the week and it isn't because the person quits.

     

    However, I think it is more that too many associates on the floor are NOT explaining the changes to customers. I know all the customers I have explained things to seem satisfied. It is easy to just hand out a button, but that is the ideal time to make the button a conversation piece and hook the customers. If not, that customer probably doesn't have a clue what the buttons are about. Also when they mention the changes as if they are complete, most are in awe at what is going to happen over the next several months. When I show how the shops reflect the look of the changes coming many get much more positive. It IS up to the associates to explain the changes to the best of our ability. Unfortuneately, there are some associates who still are not grasping their importance in this transformation.

     

    I thought it was interesting to see how many former long time associates who left in a huff over the changesearlier this year are back working the holiday hours. Some of them swore they would never be back in the store. Now they are working here again.

     

    I have been pleased with the positive comments customers are now sharing with me. I have had some people tell me they didn't like the "new" changes and they wanted it to be like the "old" jcpenneys. When I ask specifically what they didn't like, most have been easy to explain in a way that made sense to them. Many of their reasons are fairly easy to show a different perspective from the store. This has to come from the team members, the ones who work the floor and are with these customers every day. As I have harped before, if someone's store is not doing this PR work for the store/company, it is not the company's CEO's fault. He has made it clear from the beginning how important the people on the floor are.

     

    I don't know why those two guys left the company. I think Mr. Francis was the one with the first mind behind the early marketing that was laden with lots of negatives as most of us remember. I do not know who the other guy was. Maybe he was running into roadblocks he couldn't overcome. Maybe he wasn't doing his job.Maybe he didn't like living in Texas. Who knows? Only those guys at the top know the true story. A lot of companies lose talent and gain new ones over the scheme of things. I wonder how many of these "top" guys are in it for the "ride" of being part of a fresh approach more then they are in there for the money. They certainly are getting paid a lot more then I ever will be and I am staying for the "ride".

     

    Just like any other company or team, there are always folks out in the wings willing to take a good job if someone leaves.
    5 Dec 2012, 08:42 PM Reply Like
  • don s.
    , contributor
    Comments (2) | Send Message
     
    this is nothing new for penney,s... i remember back during the presidential election of nixon versus mc govern. penneys was a major sponser wasting advertising dollars on a landslide election that no one really was interested in !! these mis judgements has been around for years. penneys will survive this !!!
    6 Dec 2012, 01:18 PM Reply Like
  • don s.
    , contributor
    Comments (2) | Send Message
     
    i am a former jcp mangement associate and have faith in the structure of the company and its people. i was educated under the golden rule and firmly believe that the company will survive this crisis!!
    6 Dec 2012, 01:26 PM Reply Like
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