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"With 20/20 hindsight, the Nextel merger was a mistake," states Sprint (S +0.2%) CEO Dan Hesse...

"With 20/20 hindsight, the Nextel merger was a mistake," states Sprint (S +0.2%) CEO Dan Hesse in a fairly candid interview. Hesse also admits Sprint had allowed its customer service to deteriorate, and that changing consumer perceptions will take time. As you'd expect, he still remains worried about AT&T and Verizon's market clout, SoftBank (SFTBF.PK) and Clearwire (CLWR) deals or not.  "Five years ago I wouldn’t have called them a duopoly. Today they’re darn close." (previous)
Comments (1)
  • Ted Bear
    , contributor
    Comments (597) | Send Message
     
    "Customer Service to Deteriorate...."

     

    It is hard to even call that thing Customer Service.

     

    I was a Sprint Nextel customer. Their Customer Service is SO bad that they couldn't even help me renew my plan.

     

    Verizon was happy to help me, was very efficient about it, threw in a new phone, ported my number (which Sprint was unable to do when i joined them), and has provided excellent in store service which has exceeded my expectations.

     

    Now, if we could just get someone's attention at Sirius Radio. They act like they are trying to displace Sprint at the bottom of the Customer Service barrel. I would say it is neck and neck for the worst imaginable customer treatment.
    17 Dec 2012, 07:57 PM Reply Like
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