"With 20/20 hindsight, the Nextel merger was a mistake," states Sprint (S +0.2%) CEO Dan Hesse in a fairly candid interview. Hesse also admits Sprint had allowed its customer service to deteriorate, and that changing consumer perceptions will take time. As you'd expect, he still remains worried about AT&T and Verizon's market clout, SoftBank (SFTBF.PK) and Clearwire (CLWR) deals or not. "Five years ago I wouldn’t have called them a duopoly. Today they’re darn close." (previous)
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