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Pep Boys (PBY -16.3%) gets clobbered after Q1 earnings come up short. The company blames the...

Pep Boys (PBY -16.3%) gets clobbered after Q1 earnings come up short. The company blames the usual suspects - poor weather and higher fuel costs - for crimping spending.
Comments (2)
  • Marino396
    , contributor
    Comment (1) | Send Message
     
    Great post!
    The economy has caused a lot of underground repair shops and guys to come out of the woodwork, sure some are clowns but a lot of them were your actual dealer and shop techs that are working out of their home garage. It has become a whole new economy and companies like PBY that still pay based on upselling are finding out that when a customer comes in for a flat tire and oil change and you try to get him to spend 700 extra dollars on shocks and stuff they will just find somebody else. Been there on both sides of the fence!
    7 Jun 2011, 06:19 PM Reply Like
  • kblack4
    , contributor
    Comments (26) | Send Message
     
    Maybe they ought to look at customer service complaints instead of the weather.
    7 Jun 2011, 06:19 PM Reply Like
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