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SAP (SAP) is facing a backlash from customers after announcing a price hike for standard...

SAP (SAP) is facing a backlash from customers after announcing a price hike for standard maintenance services to an annual 19% of software license fees, up from a prior 18% - SAP's more comprehensive enterprise services costs 22%. The top-line impact of the price hike won't amount to much, but ZDNet's Larry Dignan thinks the move could pave the way for annual hikes. It was only in November that Cowen reported SAP has been offering discounts for its high-margin maintenance contracts as customers threaten to switch to cheaper cloud services.
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