While the growth of mobile payments is slower than expected, mobile banking is taking off and "has caught the industry off guard," says Boston consultant Robert Hedges. Such banking accounts for roughly 8% of transactions vs 53% for regular online banking and 14% for branches. JPMorgan (JPM), for example, has 13M customers who use its mobile services, which have become a "core experience."
While the growth of mobile payments is slower than expected, mobile banking is taking off and...
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