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Wal-Mart (WMT) brings in consultants to help the company with one of its most basic tasks:...

Wal-Mart (WMT) brings in consultants to help the company with one of its most basic tasks: Keeping shelves stacked. A Sanford Bernstein analyst say the retailer has fallen asleep at the switch by cutting labor costs too steeply, while one supplier estimates 90% of items in a typical basket of goods were unavailable for shoppers last summer.
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  • This Business
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    For the dividends and stability, I own WMT even though I regularly hear the horror stories of working there from a close friend who works there. They've set their employees up for failure by cutting to the bone, opening up new stores too close to the old ones, and forgetting that the other side of such actions is declining customer service. They used to listen to their employees like Toyota; now they have taken to asking for their feedback and then firing them if they don't tow the party line. I guess it works as long as it works, but somewhere down the line all the poor choices will have to be faced because someone will come in and do it better.
    7 Oct 2011, 07:25 PM Reply Like
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