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Best Buy $tock BBY Falling Like A Rock

Jan. 30, 2014 11:49 AM ETBBY1 Comment
Mike P. profile picture
Mike P.'s Blog
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In the event that Best Buy BBY makes a comeback from its downward spiral, maybe the electronics giant will come out and relieve the shareholders of the unrelenting decline in the stocks value.

That won't stop the irresponsible employees there at the retail giant from screwing the company out of profits as they clearly run away from customers that seek out their help on a purchase.

Recently I noticed a huge change in the BBY store in Saratoga, New York. I was wondering why it appears so different and that it really resembled the layout of the APPLE stores.

I also noticed that their was more presence from the manufactures of the products they sell and this may help or hurt the retailer.

My wife and I shop at BBY regularly for our electronics needs and last week she wanted to buy a camera. She looked and looked for someone to help her but it appeared the employees were avoiding her and trying to act like they were working on other things, bad move BBY, bad move.

Over the holiday my wife wanted a new computer and purchased a new Macbook Pro laptop. The battery in the computer went into thermal runaway and after three hours finally, the internal thermal runaway failsafe finally did its job and shut down.

We took the computer into BBY and asked if them to replace it. No problem, they were very willing to do that but that is not the end of the story.

My wife was given a new Macbook Pro and the Geek Squad guy took her old computer in the back to see if he could rescue the data. He came back out and told us that the motherboard is fried as is the hard drive.

I knew that was not true as the battery went into thermal runaway not the hard drive and not the motherboard. After ten minutes of arguing with the Geek Squad they told me it would cost upwards of a thousand dollars to retrieve the data and because my wife is an author, they recommended that she pay the fee if she wanted the data.

I asked the Geek Squad guy for the computer and plugged it in against his wishes and pushed the power button and held it down for a few seconds and wala! it turned on!

This is not how you run a business, lying is systemic at Best Buy and the employees do the best job at it. Instead of retrieving the data for her, I had to do it.

I felt scammed by the staff at BBY. As a share holder in the company my wife kindly reminded them that they should choose a better operating system, like the truth.

Just like the president of BBY lied about earnings, the employees follow suit and do the same thing however, they lie to the customers.

How can the turn this around? Fire managers that do not know everything about the store! Fire sales reps that don't push sales through other areas like asking customers if they would like to apply for a BBY Card. They should have returned the Laptop my wife purchased, as they did and then replace the battery and put it for sale on the BBY website for used equipment to inch forward sales.

The worst thing about this particular BBY location is that the Manager of the store knows nothing about computers and that is a shame, he should be retrained or fired and or demoted to a stock clerk.

Disclosure: I am long BBY.

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