Events in the New Year to Highlight How Workforce Optimization Solutions Enhance Customer and Member Experiences
Speaking Engagements to Feature Verint, NEC and Other Market Experts
January 22; Tokyo, Japan
On January 22 at 4:10 p.m. JST, Verints Takeo Hirakawa will co-host a seminar with NEC, a Japanese multinational provider of information technology (IT) services and products, and present the session titled Visualization of Workforce Optimization Using Desktop Analytics for the Contact Center and Back Office. Attendees will learn how workforce optimization solutionssuch as desktop and process analytics softwareare helping organizations like NEC improve business processes, productivity and overall effectiveness. Both presenting organizations have received industry honors from analyst firm Frost & Sullivan in Japan for their contact center technology and application.
January 27-29; San Diego, California
Verints Gary Schiavo will host the session New, Expanded Enterprise-Class Recording in a Multi-Site Shared Environment on January 28 at 4 p.m. PT. Today, many agencies are charged with cost reduction, yet still want and/or need new technologies to perform effectively. This discussion will explore how cutting-edge software and hardware can help create a multi-agency solution designed to help save money. From the session, attendees will gain real-world insights, practical knowledge and tips for getting started.
January 29; Verint Webcast featuring Forrester Research, Inc.
Just because deadlines for 2014 plan enrollment have passed doesnt mean healthcare insurers can breathe a sigh of relief. Even with all the preparation to get U.S. consumers signed up under the requisites associated with the Affordable Care Act (ACA), there is still much to be done, such as plans and actions associated with retaining plan members and providing them with positive member experiences. In their efforts to retain valued members, healthcare insurers are facing a myriad of opportunities and challenges.
Join Forrester Research, Inc.s Ellen Carney, principal analyst, and Verints Brian Strachman for the January 29 1 p.m. ET webcast Why Health Plans Have to Get Member Obsessed in 2014. Key themes will explore:
- The state of the industry when it comes to creating great member experiences
- Key experience factors that may have been overlooked by health plans in the era of the ACA
- Ways to educate, manage and respond to members; gain new members; and manage the transition to B2C
- Ideas on how to listen to members more effectively and enhance their experiences
About Verint Enterprise Intelligence Solutions
Verint ® Enterprise Intelligence Solutions" help organizations of all sizes capture and analyze customer interactions, sentiments and trends across multiple channels, improve performance and optimize the customer experience. The solution portfolio includes the Impact 360® Workforce Optimization" suite and Voice of the Customer software, which serve as strategic enterprise assets for increasing customer satisfaction and loyalty, enhancing products and services, reducing operating costs and driving revenue.
About Verint Systems
Verint ® (NASDAQ: VRNT) is a global leader in Actionable Intelligence® solutions. Its portfolio of Enterprise Intelligence Solutions" and Security Intelligence Solutions" helps organizations Make Big Data Actionable" through the ability to capture, analyze and act on large volumes of rich, complex and often underused information sourcessuch as voice, video and unstructured text. With Verint solutions and value-added services, organizations of all sizes can make more timely and effective decisions. Today, more than 10,000 organizations in over 150 countries, including over 80 percent of the Fortune 100, count on Verint solutions to improve enterprise performance and make the world a safer place. Headquartered in NY, Verint has offices worldwide and an extensive global partner network. Learn more at www.verint.com.
This press release contains forward-looking statements, including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks and uncertainties, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2013 and our Quarterly Report on Form 10-Q for the quarter ended October 31, 2013 and other filings we make with the SEC (SCUR). The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, the Company assumes no obligation to update or revise them or to provide reasons why actual results may differ.
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Verint Systems Inc.
Candace Flynn, 303-254-7152
Verint Systems Inc.
Alan Roden, 631-962-9304
Source: Verint SystemsCopyright Business Wire 2014