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inContact, Inc. (SAAS)

  • Tue, Mar. 24, 9:18 AM
  • Mon, Feb. 23, 3:04 PM
    • Today's notable tech gainers include video processor supplier Ambarella (AMBA +5.1%), online retailer Overstock (OSTK +6.5%), Web toolbar/mobile ad services firm Perion (PERI +4.3%), data center switch vendor Arista (ANET +3.2%), and cloud contact center software provider InContact (SAAS +3.9%).
    • Notable decliners include supercomputer maker Cray (CRAY -7.2%), 3D printer maker ExOne (XONE -4.5%), Chinese mobile game publisher Sky-mobi (MOBI -6.6%), demand-side online ad platform Rocket Fuel (FUEL -7.9%), auto site TrueCar (TRUE -4.3%), online flash sales provider Zulily (ZU -4.2%), online health insurance agency eHealth (EHTH -9.7%), and data center services provider Datalink (DTLK -4.9%). The Nasdaq is close to breakeven.
    • Arista is adding to Friday's post-earnings gains, which were aided by upbeat analyst commentary. Rocket Fuel and TrueCar are adding to Friday's post-earnings losses (I, II) - TrueCar released February sales estimate data today for a number of automakers.
    • Previously covered: Cybersecurity stocks, Digital Ally, TowerJazz,, Russian tech/telecom stocks, TubeMogul, RGS Energy, Computer Sciences
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  • Fri, Feb. 20, 12:45 PM
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  • Fri, Feb. 20, 9:16 AM
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  • Thu, Feb. 19, 4:45 PM
    • InContact (NASDAQ:SAAS) posted record bookings in Q4 and beat expectations on top and bottom lines, though its net loss widened a bit Y/Y.
    • Revenue of $49.4M (up 41%) in segments: Software, $30.3M (up 56.2%); Network connectivity, $19.1M (up 22%).
    • Software segment gross margin of 59% vs. prior 58%; excluding noncash charges, it was 72% vs. prior 71%. Network connectivity gross margin was 36% (flat).
    • Looking ahead, the company provided in-line guidance of $205M-210M in revenues for 2015, but expects a non-GAAP EPS of -0.12 to -0.17, vs. an expectation of -$0.30; and the company expects adjusted EBITDA of $9M-10M vs. an expected $7.4M.
    • Shares now up 3% after hours.
    • Press release
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  • Thu, Feb. 19, 4:25 PM
    • inContact (NASDAQ:SAAS): Q4 EPS of -$0.05 beats by $0.07.
    • Revenue of $49.4M (+40.9% Y/Y) beats by $1.33M.
    • Shares +1.8%.
    • Press Release
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  • Fri, Jan. 30, 11:54 AM
    • Salesforce (CRM -2.2%), ServiceNow (NOW -2.2%), Paylocity (PCTY -5.8%), Castlight (CSLT -4.1%), Cornerstone OnDemand (CSOD -3.6%), InContact (SAAS -2.2%), and Zendesk (ZEN -2.1%) are selling off after cloud ERP/HR/e-commerce software vendor NetSuite (N -11.7%) offered light Q1 and 2015 sales guidance to go with a Q4 beat. The Nasdaq is down 0.4%.
    • As one would expect, NetSuite states forex has much to do with its guidance. On the CC (transcript), CFO Ronald Gill noted "the weighted average value of the foreign currencies in which we recognize international revenue has fallen more than 8% against the dollar." However, it's worth noting only 27% of NetSuite's Q4 revenue was international.
    • NetSuite's Q4 numbers were solid: Subscription/support revenue grew 34%, and billings rose 34% to $201M (well above revenue of $157.9M). 54 customers were added for NetSuite's SuiteCommerce e-commerce software platform - CEO Zach Nelson humbly observes that was more than 3x the 17 customer adds rival Demandware (DWRE -1.6%) reported for Q3 (a seasonally weaker quarter).
    • ServiceNow, the top player in the cloud IT service desk software market, provided above-consensus guidance on Wednesday.
  • Dec. 18, 2014, 2:04 PM
    • With the help of stronger-than-expected hardware sales, Oracle (ORCL +9.2%) beat FQ2 estimates in spite of a 400 bps forex headwind (twice what was originally expected). FQ3 guidance was conservative after taking forex pressures into account.
    • The numbers have been good enough for Oracle to surge to new highs and receive a slew of target hikes, and to lead many enterprise tech names to outperform amid a big market rally. The Nasdaq is up 1.9%.
    • Microsoft (MSFT +3.2%), Cisco (CSCO +2.3%), EMC (EMC +3.7%), VMware (VMW +5.1%), and beaten-down IBM (IBM +2.8%) are among the enterprise tech names outperforming today. Others: SPLK +4.6%. CA +3.5%. RHT +3.4%. VRNS +6.3%. PCTY +5.8%. JIVE +4.6%. VMEM +5.2%. SAAS +4.7%. BRCD +3.8%.
    • Oracle's healthy cloud software numbers are drawing attention: While traditional software license revenue fell 4% Y/Y, its SaaS/PaaS revenue rose 41%. SaaS/PaaS bookings totaled $170M, and are expected to be "well over" $1B in FY16 (ends May '16). Fusion cloud app bookings rose over 100%.
    • On the CC (transcript), Oracle performed its customary trash-talking of cloud app rivals. "We are clearly growing faster than Salesforce (CRM +4%) and were more than three times the size of Workday (WDAY +3.2%)." Both firms are posting solid gains.
    • Oracle's numbers come as Bloomberg reports the Chinese government is looking to "purge most foreign technology from banks, the military, state-owned enterprises and key government agencies by 2020." IBM, Cisco, and other U.S. firms have already seen their Chinese sales fall sharply following last year's NSA spying uproar.
  • Oct. 22, 2014, 1:22 PM
    • Enterprise software vendors are having a rough day after VMware (VMW -5.6%) provided light Q4 guidance to go with a Q3 beat.
    • On its CC (transcript), VMware also reported its bookings fell Q/Q in Q3. They were hurt by Russian and German softness, and a failure to close a major enterprise license agreement (ELA) with a federal client. ELAs made up 29% of Q3 bookings, down from 37% in Q2.
    • Rivals Oracle (ORCL -1.5%), Red Hat (RHT -3.3%), and Citrix (CTXS -1.5%) are among the decliners, as are Splunk (SPLK -4.7%), Tableau (DATA -2.8%), Qlik (QLIK -2.5%), and MicroStrategy (MSTR -0.9%). Oracle provided light guidance last month.
    • Several enterprise cloud software stocks are also selling off: N -2.5%. VEEV -2.9%. ZEN -4.2%. CSOD -2.3%. SAAS -3.2%. NOW -1.7%.
    • Nomura and Raymond James have downgraded VMware. Nomura thinks 2015 guidance (expected in January) will also be light, and believes slow vSphere server virtualization growth (affected by competition and high penetration rates) will remain a headwind, given it's still over half of VMware's business. "Growth has to come from the vCloud Suite ... other newer products are just too small still to matter."
    • Some of those "other newer products" are doing well: VMware's end-user computing license bookings (boosted by the AirWatch acquisition) rose over 60% Y/Y in Q3, and its much-hyped NSX software-defined networking platform now has 250+ paying customers (up from just 100 a few months ago).
    • A slew of enterprise tech names sold off on Monday in response to IBM's Q3 report. Big Blue's software sales fell 2% Y/Y in Q3, after rising 1% in Q2. CA, Citrix, and ServiceNow report after the bell.
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  • Aug. 7, 2014, 12:47 PM
  • Apr. 3, 2014, 3:57 PM
    • Today's rout in tech momentum names (the latest in a string) has been especially harsh on enterprise cloud software, security, and big data/analytics plays.
    • Major cloud software decliners: NOW -11%. WDAY -9.6%. N -6.5%. CNQR -7.2%. SAAS -6.3%. TXTR -6.3%. ULTI -5.5%. DWRE -8%. MKTO -6.2%. CSLT -9%. RALY -7.2%.
    • Salesforce (CRM -4.1%) is following the group lower after announcing plans to offer industry-specific cloud software solutions. Pac Crest thinks Salesforce's top-line will benefit, but is cutting its EPS estimates on margin concerns.
    • Security decliners: FEYE -10.3%. PANW -8.2%. KEYW -5.7%.
    • Big data/analytics decliners: DATA -7.4%. SPLK -6.9%. QLIK -4.1%. Splunk's selloff comes in spite of a two-notch CLSA upgrade to Outperform.
  • Mar. 4, 2014, 5:57 PM
    • An unnamed state government customer is relying on inContact (SAAS +10.3%) to provide a cloud-based contact center software solution that "includes contact center routing plus workforce optimization (WFO), CRM integration and connectivity." (PR)
    • Shares are now up 27% on the year. Today's gains come a day after rival Five9 filed for a $115M IPO.
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  • Jan. 30, 2014, 1:16 PM
    • Much as consumer Web plays are rising in sympathy with Facebook, enterprise cloud software names are sharply higher after cloud IT service desk software leader ServiceNow (NOW +14.3%) beat Q4 revenue estimates, provided very strong guidance, and reported its deferred revenue/backlog balance rose 59% Y/Y.
    • Salesforce (CRM +5.5%), Workday (WDAY +5.4%), NetSuite (N +6.2%), Textura (TXTR +9.8%), Cornerstone OnDemand (CSOD +3.6%), Jive Software (JIVE +3.4%), Ultimate Software (ULTI +3.4%), InContact (SAAS +3.9%), Tangoe (TNGO +3.7%), and LivePerson (LPSN +5.4%) are among the winners.
    • Baird has upgraded ServiceNow to Outperform, and several other firms have upped their PTs. Raymond James (Strong Buy) praises ServiceNow's efforts to expand into complementary markets such as HR automation, grow both its packaged and custom app sales, and to keep taking share from on-premise IT service desk vendors such as CA, BMC Software, H-P, and IBM.
    • On the CC (transcript), CEO Frank Slootman mentioned ServiceNow's installed base has grown to 2,060 accounts and 400 global 2000 customers. That's up from 1,900 and 360 three months earlier.
    • He added 80% of customers are now deploying custom apps, and that 20% of the annual contract value recorded in Q4 involved products other than tradition IT service desk licensing.
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  • Aug. 9, 2013, 9:41 AM
    • Cisco (CSCO - unchanged) has been upgraded to Neutral by JPMorgan ahead of its Aug. 14 FQ4 report.
    • Baidu (BIDU +2.5%) has been upgraded to Buy by Citi following a 50%+ run-up since early July.
    • SunEdison (SUNE -2.4%) has been cut to Hold by Ardour Capital two days after posting a mixed Q2 report.
    • Accenture (ACN +0.7%) has been upgraded to Outperform by Baird.
    • Orbitz (OWW -0.9%) has been cut to Neutral by Lazard following yesterday's huge post-earnings gains.
    • inContact (SAAS -8%) has been cut to Hold by Benchmark following its Q2 revenue miss.
    • Take-Two (TTWO +1.3%) has been started at Buy by Benchmark.
    • Ixia (XXIA +1.9%) has been started at Buy by Jefferies.
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  • Jun. 4, 2013, 12:46 PM
    E-mail/social media marketing software firm Constant Contact (CTCT +4.5%) and cloud contact center software firm inContact (SAAS +7.4%) join the list of names rallying on hopes the Salesforce-ExactTarget deal will spur further M&A activity. Wells Fargo observes Salesforce (CRM -3.1%) stated the bidding for ExactTarget (ET) was competitive, which leads it to think SAP or IBM may be interested. Though wondering if Salesforce will be able to tie together its acquisitions, Om Malik thinks the deal makes sense on paper, given ExactTarget's e-mail-focused offerings add "more structure to Salesforce’s ambiguous sounding Marketing Cloud." Marc Benioff suggests Salesforce is now likely to "[take] a vacation" from M&A for 12-18 months.
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  • May. 23, 2013, 9:12 AM
    Premarket gainers: RUE +24%. PSUN +11%. HPQ +10%. VVTV +7%.
    Losers: STP -12%. CLNT -11%. NMR -9%. JRCC -9%. MTU -8%. SAAS -8%. DRYS -8%. SOL -8%. SMFG -7%. NBG -7%. SNE -6%. TSL -6%. RSOL -6%. WETF -5%.
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Company Description
inContact Inc, provides cloud contact center software solutions through its inContact suite, acontact handling and performance management software application. It isalso an aggregator and provider of network connectivity services.
Sector: Technology
Country: United States