Select Comfort Corp. (SCSS)

All Comments on SCSS

  • commenter
    papapacers
    Aug 20 05:56 PM
    General Discussion on SCSS
    We just received our new bed - it was not thr right one. Customer Servce can not replace it (ship) sooner than 1 to 2 weeks - "the bed takes time to be manufactured". And to add salt to the wound, we received a promotional flyer in the mail today offering better terms than what we bought it at 2 weeks ago (and we still do not have what we ordered) and they are charging us an additional $100 to change the terms of the purchase.

    No wonder their stock is in the tank! Does anyone think this is customer service and a way to treat customers? My advice is to SELL, SELL, SELL - they are their own worse enemy.

    Reply
  • commenter
    SeekingAlpha
    Editors
    Apr 06 05:22 AM
    My Website
    General Discussion on SCSS
    Is this a buy or a sell? Reply
  • commenter
    ptarmigan
    Feb 25 11:10 AM
    My Website
    Select Comfort Q4 2007 Earnings Call Transcript [view article]
    During 2006, the "management" decided to give the retail stores a "younger look" and began systematically replacing their successful, older, mature retail staff with younger ones. A mistake and also against the letter of federal law. The vast majority of customers would rather buy a $3,000.00 bed from a mature, stable individual than a flighty Euro-trash looking kid, but SCSS felt that could be surmounted by using the "sell by numbers" sales approach. They felt that this approach would allow them to hire monkeys to robotically sell their upscale products while giving the stores a younger look and, also, the ability to reduce commission rates for new hires. Wow! Sounds good. But, with inexperienced MBA's at the wheel, SCSS went down in flames with their new marketing strategy. The MBA's are gone now, but the problems remain. Those are the facts. Pretty typical in todays business circles. No, I am not a disgruntled former employee, and I am extremely gruntled. Reply
Loading...
Symbols:
Authors:
Quick Links: