dadak

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    • Thu Sep 13th 22:15 PM | Rating: 0 0
      Commented on:
      A Lenovo Nightmare
      I have to mention that this was in the USA. I always had good service in other countries. Even service beyond what I'd expect.
      Still no more thinkpads for me.
      View article »
    • Thu Sep 13th 22:12 PM | Rating: 0 0
      Commented on:
      A Lenovo Nightmare
      I'd not want to bore you with a two year nightmare to get my Thinkpad A31p repaired. 15 Tech guys worked on it and either messed it up more or introduced new problems. Not to speak of what trouble to go through to actually get them to come. Finally fed up completely I requested a replacement which was granted. Only it never came... Two more guys in the top of the escalation team or the "IBM Global Services Client Satisfaction and Loyalty Project Office" as they call it, promised the same and told they were the ones who had the authority to approve. Well they either let me hang or passed me on. I gave up. Counting the hours I spend on the phone or in my office when the tech guys were working on it, I could, at a minimum wage, have bought a two new laptops. Almost every single promise made was broken. I have been courteous, understanding but continued to try to get the service I paid for. But after two years I gave up.
      View article »
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