William Trent_

Did Starbucks' CEO Really Say That?

Yep, Chris Thomas hit the nail on the head. It's Dunkin that needs to worry about MCD, not SBUX.

Did Starbucks' CEO Really Say That?

Starbucks and McDonald's are not Ford and GM, nor are they WalMart and Target. The fact that each sells both food and coffee is irrelevant. Customers are either going to one or the other based on whether they want a hamburger (and possibly some coffee) or coffee (and possibly a sandwich.) They are going to Starbucks for atmosphere and quality, McDonalds for comfort food. You aren't going to see people with laptops hanging out at McDonalds to use the WiFi (though you may see homeless people hanging out there to use the bathroom.)

As to your preference for staying in car, Starbucks has drive-through service in some places as well, but I've found that I prefer going inside to get the cream and sugar just the way I like it. I don't see outsourcing that to McDonalds employees.