A Sprint employee

Sprint: Yet Another Bad Decision

Todd, and The Disciple are dead on. Listen to them. Learn from them. They speak the truth. I know. I am there. I watch in amazement as the current Sprint staff blame everything on that crusty old one-of-a-kind push to talk thing. They blame the incredibly inept 1st, 2nd and even 3rd marketing campaigns on the merger. They blame the complete lack of unoriginal phone selections on the merger. They blame the highest prices for me too handsets on the merger. They blame the lackluster plans on the merger. Their strategy was that if they could piss off all those icky walkie-talkie carriers they would all convert to Sprint technology and allow them to shut that creaky old iDEN network down. Out in the field, we know the truth. For 4 quarters in a row we have signed up almost as many new customers as VZW and ATT...but we have lost even more than that for a net loss. Why? The complete lack of customer focus, customer service, and customer feeding and caring. The phones on both networks are fine (if unoriginal and overpriced) and the networks themselves are what they are...pretty damned good. But if a customer ever has occassion to be in touch with Sprint customer care they will do something (or not do something they told the customer they would) that is guaranteed to make them leave. And then the Sprint management will blame it on the merger. How disingenious. I continue to be amazed at how most analyts seem to buy this story line.