SmartyGuy

Apple Gets Top Marks in Customer Satisfaction

Yesterday I brought my wife's 5 year old iMac G5 to the Apple store to get fixed. It was suffering from a known problem with that particular model where it would actually do a full shut down when it went to sleep. I originally had AppleCare but it ran out over a year ago. Verdict? They're fixing it at no charge. I didn't ask for that, I didn't even expect it. Replacing a $700 logic board for free (it was NOT power supply problem as I had thought). Go Apple. Nobody does it better :-)