GregY

SaaS Updates: NetSuite and Salesforce.com

Since CRM has much better customer satisfaction record than N, perhaps NetSuite customers would welcome your suggestion.

Measuring SaaS's Profitability

The subscription model carries an inherent risk of switch and I wonder how increasing number of competing players in SaaS market affects this risk. What are contractual and operational challenges customer would have to overcome to move from Saleforce to Netsuite, for example?

Why Is Salesforce.com’s S&M Expense So High?

Am I to infer that the ratio of CRM Sales/Marketing to R&D expenses should not be compared to other S/W companies, but viewed as a sum of all members of their "ecosystem"? Presumably members of ApplicationsXchange platform care disproportional share of their sale expenses because CRM doing their heavy lifting. Perhaps it is reasonable suggestion, but lack of transparency kills any opportunity of comparative analysis for risk/reward.

Google and Salesforce: Why Don't They Just Merge?

Why on Earth would Oracle want to buy Salesforce.com? Larry already have acquired more companies/products in that space that they know what to do with, and these do have licenses and support cash flow under contract. Functionally, CRM integration with email/tasking/calendar... is an absolute necessity, and every customer's investment into this on their own is wasteful, but this "half baked" alliance is yet to show they can do it right. There is more ways than one to skin a cat.

Why IT Now Sees SaaS as a Savior

It is not clear what the SaaS for IT means. Do you mean bringing a SaaS solution to run on premises?

Behind the Myths of Cloud Computing

Just leave it to journalists and marketeers to lead us into yet another technology revolution. This is a price for true innovation to flourish, but a lot of shareholders money will be wasted in process by companies that would try to buy yet another "silver bullet" instead of focusing on improving effectiveness of their business model.

Who's on First, Services Oriented Architecture or Web Oriented Architecture?

Very interesting and thought provoking. However that focus on technology and yet "better" mouse trap, at the expense of underlying business processes quality, is what leads IT organizations to spiraling costs and diving satisfaction.

Under The Radar News - Monday

It seem strange to speculate that there is any reason for a corporate marriage for such a successful company in a growing market segment, but perhaps the reports of scalability issues and doubts in Salesforce ability to resolve these issues in a timely manner are a root of these rumors.