Urbane Gorilla!

Can One Profit From Poor Customer Service?

Thank you.... I've been pulling my hair out!

"Where do I even begin on the subject of bad customer service? The incompetence, the rudeness, the lack of caring about one's job or the customer -- it's just rampant, and getting worse all the time tin America."

I cannot believe how screwed up Bank of America, Wells Fargo, Etrade, and TDAmeritrade are! Each of these companies have cost me money and each is supposedly above reproach when it comes to protecting my finances. Each company just stonewalls me.

Further, I've had a running battle over the last two years with the Post Office here in Grass Valley, Ca. The mailman will not come up the driveway for me to sign registered mail. He just throws a 'Sorry I missed you' note in the box and I have to drive to town and stand in line to get my mail. Furthermore, he looks like a bum. He dresses in cutoffs and has an untrimmed greying beard and long hair. I'm not sure if returning to a uniform is acceptable these days, but if it wasn't for the mail-truck, I'd be calling the cops.

I don't even buy GE products any longer. I got tired of returning them to the store for as they didn't work right out of the box. Guarantees are worthless. All they seem to function as is a means of getting you to pay a differential to buy the same product that just failed. (Think car batteries with a 6 year pro-rata warranty.)

Insurance companies (and I worked in the industry for 21 years) are a joke. The methods they use to evaluate the replacement cost of your home is not reasonable and it is left to the consumer to fight them for an adjustment. Don't even get me started on health insurance ... Or even worse, 'Workers Comp'. Thanks Schwartzenegger!

The local 'Lyman Gilmore Elementary' and its associated school district didn't even call me to tell me that my son had not been turning in his homework and was failing his classes 3 weeks before he was supposed to graduate! They sure called me fix their screwed up book-keeping associated with missed days though!

I could go on.... But I think that's enough.

jegan ;-(