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  • A strengthening trend of consumers to divide up their food shopping amongst various stores is hurting grocery stores, according to research from Kantar Retail. While specialty players Whole Foods Market (WFM +0.8%) and Trader Joe's grab market share in many high-margin categories, dollar store chains and Wal-Mare continue to broaden their reach. Feeling the pressure: SVU, KR, SWY[View news story]
    Does anyone have opinions , views about SWY loyalty program and its value ?

    Personally I seldom go to SWY - they are definitely not "discount" stores. More expensive then some local stores (Chinese,India etc.), less TRUST the on WholeFoods to pay premium price for "organic products" - More expensive then Walmart , even though their loyalty program (painful) claims so...

    So - what is the general customer response to these "loyalty programs".

    Couponing of course has it's value (don't short term or long term) e.g. JCP. Stupid CEO does not have any clue how to steer the boat except start with routine management template" as in
    - start with lay offs.
    - Hire couple of cronies
    - give some lame duck nonsense presentations and blame it on "what's not good like IT systems for e.g."
    - promise some more, buy some more time
    -realize things are not working and go back to old world gimmicks e.g. couponing. What next?

    - Next lay off more people, close stores, make JCP lean and promise more.
    Eventually step down or get fired.
    Oct 19 04:47 PM | Likes Like |Link to Comment
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