1972 – 2005 (33 years)|GM World Headquarters - NAO Intimate business knowledge of the automotive finance industry in the U.S., Canada, and Puerto Rico. Practical experience in the development and implementation of systems supporting diverse business activities at hundreds of locations spread across state/provincial jurisdictions and international boundaries. Familiarity with the business and system challenges of operating in multi-national, multi-lingual, and ethnically diverse markets. Proven abilities in crisis resolution to achieve business and/or statutory requirements. Personal reputation within GMAC and EDS for integrity, honesty, and problem solving. Proven interpersonal, consultative and team skills. 33 years of GMAC experience in over a dozen positions in field operations, audit staff, employee training, staff administration, focus design, systems development and implementation, and numerous special assignments on executive office initiatives serving domestic and foreign venues.