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  • Circuit City Blows a Fuse [View article]
    To swervin Kervin,

    That's a lot of it, but not all.

    BBY trains its employees to care about customers. CC fired the employees who did.

    The customer's experience is important at BBY. The customer is an afterthought at CC.

    But I will agree with you that BBY has some really smart people at the top, and they earn all the millions they do because they're smart. If things don't always work the first time out, they refine them until they do. (BestBuy Mobile took two years from idea to launch, just to give you some perspective.)

    I'm proud to say I work there.
    Nov 06 19:57 pm |Rating: 0 0
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