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Wed Mar 5th 09:58 AM | Rating: 0 0
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Sprint: In a World of Hurt, Slowly Makes Improvements

Back in 2003-2004 I worked for Sprint and unfortunately I could see how bad management of the customer service was. All they cared about was cross-selling different products. The reps also had no idea what they were doing, and supervisors wouldn't take escalated calls. We were pretty much encouraged to argue with the customers ourselves. I'm so glad I don't have to do that anymore. Sprint has always denied their customer service problem and it's time for a massive customer service overhaul.
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