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Fri Mar 7th 13:18 PM | Rating: 0 0
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Sprint: In a World of Hurt, Slowly Makes Improvements

I am also a former Sprint employee and I can honestly say that I was never encouraged to argue with customers. In fact I was encouraged to bend over backwards to help customers. Although I am sure training is somewhat of an issue, I believe it has more to do with the quality of folks being hired into these customer service positions. You cannot teach a bear to behave like a dog, no matter how much time and effort you put into training. Meaning you hire folks that do not care about the company or the job and no amount of training is going to make them care about the quality of the work they do. Sprint has tried many things to improve their customer service, I think they need to concentrate on hiring a better quality of rep.
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