ExNext

One Scenario for Sprint's Long Term Future

I wish that we could buy Nextel back. Before the merger, Nextel let the entire telecom industry with the highest ARPU (By Far!) and the lowest churn in the industry. They were the first to launch a comprehensive data portfolio and they achieved free cash flow status long before Wall Street predictions. The consistantly hit Wall Street targets and continued to grow at an aggressive pace. Merging with Sprint was a huge mistake that ruined this company.

Now everyone sees all of the IDEN defectors and thinks that the demise of Sprint is the fault of Nextel. Let's write off all of the Nextel goodwill, let's spin off that company etc. The fact is that the number one cause of the massive defections is Sprint sale staff gaming the system to inflate their own commission checks. It's provable. If the company would investigate it properly their would be massive terminations for fraud. But that won't happen.

When we were Nextel, we believed that we were the best in the industry and consistantly went out and proved it. Our customer service was consistantly rated number one by industry anaylsts. Sprint's customer service is rated the worst.

If Motorola would have licensed the IDEN technology out to Nokia and Samsung and the others, then I believe none of this disaster would have occurred. But we should have seen this coming. Our advertising was basically prophetic in regard to it. When the slogan went from Nextel How Business Gets Done to simply Nextel Done it should have sent off warning signs to us employees. Unfortunately we were blinded by the fact that we worked for the best company in the industry and had given it 100% of our loyalty. If only they would have given back the same to us.