ExNext

One Scenario for Sprint's Long Term Future

I wish that we could buy Nextel back. Before the merger, Nextel let the entire telecom industry with the highest ARPU (By Far!) and the lowest churn in the industry. They were the first to launch a comprehensive data portfolio and they achieved free cash flow status long before Wall Street predictions. The consistantly hit Wall Street targets and continued to grow at an aggressive pace. Merging with Sprint was a huge mistake that ruined this company.

Now everyone sees all of the IDEN defectors and thinks that the demise of Sprint is the fault of Nextel. Let's write off all of the Nextel goodwill, let's spin off that company etc. The fact is that the number one cause of the massive defections is Sprint sale staff gaming the system to inflate their own commission checks. It's provable. If the company would investigate it properly their would be massive terminations for fraud. But that won't happen.

When we were Nextel, we believed that we were the best in the industry and consistantly went out and proved it. Our customer service was consistantly rated number one by industry anaylsts. Sprint's customer service is rated the worst.

If Motorola would have licensed the IDEN technology out to Nokia and Samsung and the others, then I believe none of this disaster would have occurred. But we should have seen this coming. Our advertising was basically prophetic in regard to it. When the slogan went from Nextel How Business Gets Done to simply Nextel Done it should have sent off warning signs to us employees. Unfortunately we were blinded by the fact that we worked for the best company in the industry and had given it 100% of our loyalty. If only they would have given back the same to us.

One Scenario for Sprint's Long Term Future

I almost wish that they would spin off IDEN so that we could work for a company that appreciates us. In the affiliate market (where all I can sell is IDEN) we are not only underappreciated, we are basically laughed at as we can not make the numbers that our CDMA counterparts make.

They are laying off (read that terminating) former Nextel employees as fast as they can and consequently losing hundreds of years of cumulative experience and customer relationships.

The company has adopted an agressive attitude that basically says perform EVERY month or we replace you next month but with no tools to allow us to perform the task is nearly impossible.

Since the merger they have eliminated stock options, eliminated monthly gas allowance, and provided a culture that has company morale so low that nearly everyone hates to be employed here.

Merit increases were not given yet again (however they didn't hesitate to give our former don't have a clue ceo a multi million dollar severance package for his failures!)

There is no relief in sight from this madness. We are supposed to lose 1.2 million customers this quarter and the same next quarter.

In regad to the Nextel migrations you don't have a clue. The real issue is the sales staff. They found that they could hit their numbers by selling current Nextel customers (who have been with Nextel at least 6 months) CDMA phones on the Sprint Network and utilizing the P2K system "Port" the Nextel user over therefore getting credit for a sale that isn't a sale. This has been the number one cause of the IDEN Defections, and it is all a game so that these sales reps can make thousands of dollars without really selling a thing!!!

If people really understood what was going on inside of Sprint (including our management) there would be a wholesale call for accountability to the shareholders! But this won't happen. Too many have their heads in the sand. Even our directors don't really care as long as they can report satisfactory gross activation numbers it doesn't matter that many of these numbers are blatently fraudulent! And if you try to object you find yourself without a job. This is ok with the local management too, as they get their own quota relief for hiring a new employee to take your place!

This company is dishonest, greedy, and an absolutely horrible place to work. All of us legacy Nextel employees sure miss the days when we worked for a real company that gave a damn about both the customers and us!