GoogleDoubter

Is Online Search Microsoft's Vietnam War?

Microsoft has lost the search war(s) to Google. The larger battle between the two giants is not search but the desktop, via word processing, spreadsheets, et al.

In the war of the desktop, Google is at a disadvantage in a bunch of way via Google Apps. The folks at Google have given hundreds of thousands of FREE versions of Google Apps and now most firms won't pay money for the service.

The worst part in the war of the desktop for Google is they suck at customer service because Google doesn't like talking to people. Just try and find ANY customer service phone number for Google on their web site.

There is no published customer service phone number for Google.

There isn't a software company with at least $10M in sales that doesn't publish tech support and customer support phone numbers on their web site.

Google also screwed the handsome revenue stream of Postini, an aquisition made just one year ago.

Google may own search, but they suck at making $$ on everything else.

Google may have the brightest people on the planet within their search team, but Google Enterprise is managed by a bunch of idiots.