Field Care

Sprint's Hesse Continues to Show Leadership but Doubts Remain

I'm a current employee and my opinion is that this ship is going to sink. Hopefully Comcast will buy us out. I'm in Field Care taking personal care of our large Business Customers. We are one of the units that is actually right with Sprint, but once leadership found out what a success we are, they are bound and determined to ruin us too. They dumped so much extra work on us that it's taking us away from our niche (providing quick, accurate service to our customers). I can't get my work done in 8 hours, yet my manager doesn't have the budget to approve OT. Then, when all my extra initiatives aren't met, I'm sure I'll get written up or something. My manager is a clueless nazi who just sits back and collects over $100k a year and volunteers us for stupid extra projects that bog us down. She has no idea what's going on with us and every time we voice our concerns she tells us that if we're not happy then we need to find another job. Great morale booster!

Internally, this company is a joke. Our IT department apparently was mostly outsourced to India. Every time I have to call the help desk I can't even understand the person on the other line and they have no idea what they are doing. Tickets are regularly closed without being worked. As mentioned above, we no longer have tea provided or cups, we were told to bring our own utensils from home. Yet, the execs are making more money than ever.

Hesse is a joke. He talks a good game, but action has been fleeting. This supposed "nuke" that was the Simply Everything plan was another huge flop. Nothing about it is Simple. There are about 4 different versions of the plan and then you have codes to add on in certain situations and this code won't work with that code, etc. It was launched without any testing and the first week it launched it caused the billing system to freeze. They should have launched one plan, with one price and that's it. That would truly be Simply Everything. Way to go Hesse, your "nuke" was late. Verizon beat us to the punch again and their plan seems much more simple than ours.

Unfortunately I'm going to have to recommend that you NOT believe anything positive you're hearing about Sprint. This company is very, very broken and pretty much it's from Managers on up the chain. The only people who seem worth anything are the front line employees and we are the ones getting royally screwed on a daily basis.