brynmetler

Can One Profit From Poor Customer Service?

Man, are you on target!! As a homebuilder, I've continued to tell "Home De-pot" how to keep their customers coming and reasonably satisfied. The local employees seem to understand, but after stupid Nardelli almost ruined the company (so much for "professional executives"), that company hasn't learned much. And, dumb me, I just bought 600 shares of their stock, but I bought 1,640 shares of Lowe's stock. Both hopefully, will survive and flourish, but "Home De-pot" doesn't have their own delivery trucks, try to do everything, and does nothing well.

Lowe's thankfully, is a very good company to deal with, while Home De-pot is the new K-Mart, ala Sears.

Check the parking lots of these companies.

Poor management, especially at the top, and middle, and overpaid nincompoops on the Boards of Directors.

I've seen major failures at Home De-pot in the past 15 years as they've failed to run a tight ship and deliver as they did in their heyday.

Home Depot Slows Down Expansion; Still Losing Customers to Lowes

As I residential builder, I can only concur with the findings, Home Depot is not in the game with Lowe's. They don't even have their own delivery trucks, and cannot make decisions at the local level on much of anything. Their appliance depts. do not carry the products in stock, but you place an order -- like a Sears catalog store. Never again will I buy an appliance at Home Depot unless it is in stock at that moment.

Nardelli and his clowns have just about destroyed Home Depot, and it shows no signs here locally (SC) that it knows what problems it has. Lowe's isn't perfect by any means, but much easier to work with.

Home Depot stock should tank, and then I might buy some, but for now, Lowe's gets my business and my money.