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I'm Tempted to Sell Harley-Davidson Right Now [view article]
SELL!! Just bought an '08 touring model to replace the same model in an '05 series. New model seems to vibrate more, has no passenger grab handles and a cheaper and less plush seating configuration. Most annoying however are screachy brakes that 4 trips to dealers have not been able to resolve. Called Harley's800 customer service number and got a lady named Ellen with a very non American accent followed by 'Tom' with a similar accent and finally 'Trish'. Of course these were not the peoples real names so the conversations began with a lie and went downhill from there. My biggest concern is the maturing of the Baby Boomer driver of Harley's success. At about 30mpg my cruiser is not an economy machine. To stay competative with the foreign scooters Harley will have to build smaller, lighter and of course less profitable machines. But of course if you are going to have to deal with "out sourced" customer service reps you might as well buy a non us scooter. At least you may get service reps who can read the manual and save some money too. May 20 02:15 AM

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