Customer Servant

Home Depot: Avoiding Shares Until Management Takes Charge

I have to question some people when they say that customer service is lacking. I work in a home depot and there are many times when i am treated as a servant instead of a service person. There are many times when one person is covering 2 or more departments. I have had as many as 4 department phones on me at one time. I take the customers as they come, and have told some that they are next or 3 or 4 customers back. Also, since I work in one department, i may not know everything about others. I would ask the customers not get angry at employees who are trying their best to help them and others.
I understand that it is frustrating to customers that they cannot get help right away. Think how the employees feel. You get mad at us and then we get mad because we are treated badly for the fact that we are the only ones there. It makes some feel like they just want to get off the sales floor, or hide somewhere that there are not people yelling and whistling at us.
We are customers too and we understand how you feel... the fact that stores don't "have the hours" to fully staff all departments isn't our fault. We are trying to do our best with what the company has given us.