drizzleman

What's Really Wrong With The Airline Industry - And Can It Be Fixed?

I agree very well researched. I think airlines need to stop trying to be all things to all people and refocus on what they do best. The reason Southwest is so successful is that they keep it simple; no connections so no bags and people missing flights and they stay out of large airports so their schedule is less complex. Raising fares makes sense but will people be willing to pay, while they can fly cheaper on Southwest or Air Tran with better customer service? That is the question.