The Real Expert

Dell: No Angles Left?

To Waf76...Yes well I did not address the relative quality of Dell versus Apple or HP. The point I wanted to make was that the author is clearly clueless as to the previous success of Dell - it was their spectacular supply-chain management. I doubt he even knows what it means. I wanted to illustrate how economic conditions can cause significant problems for even the best business models (i.e. lower prices for comps and higher oil prices) - all which neutralized Dell's previous success with its SCM model.

As for Apple, I am personally disgusted by their marketing ads and would never buy one for that reason. Apple is like Starbucks, both cater to wannabes who attach coolness to a product. If that works for you fine, but it certainly does not work for me. I am a leader not a follower.

I had an Apple IIc and a Macontosh many years ago but at that time they HD broke down so many times as they were cheaply made. Thus, Apple lost my support as a customer forever. The latest ad campaign by Apple makes my stomach turn even more.."buy our computers because they don't have the problems Windows has (a lie) and you will be cool if you do."

In my opinion, consumers should purchase the least affordable computers they can find for the features they want because computers are just commodities now. The only reason I ever bought a Dell was for the service warranty, which they failed to support. I feel worse for elderly people like the women above. The elderly are clueless about computers, yet Dell expects them to talk on the phone to some Indian who instructs them to open up their computer and check for things, despite teh fact they purchased a warranty. It's nothing short of fraud and I hope all state Attorneys General file suit.