Ian Gilyeat

NetSuite Aims to Connect to Salesforce.com's Cloud

In general, I think this is a great development. The two SaaS offerings can be complimentary. To the point of complexity, it is already here. As for Salesforce and the AppExchange, rapid deployment of new functionality is a reality - or it least it can be when the implentation is immature. However, as more and more apps are added into the Salesforce system and as customizations evolve over time, the system becomes increasingly complex. This is not unique to on-premise systems but also occurs in SaaS solutions. Customization usually begets complexity.