Larry Crow

Apple: Fraying at the Edges?

I've had problems with every Apple product I've ever owned except my MacBook (bought about a year ago). Their customer service has been consistently mediocre and at times amazingly arrogant and patronizing. That being said, every Dell I've owned has had problems, but at least I can arrange for onsite service and not my machine for days or weeks as with Apple (or have to sit at presumptuously named "Genius Bar" with employees who rarely live up to name).

Before any accuses me "user error", I make my living as a computer tech and developer and I know how to use them. I know when it's a computer and when it's me.

Long aapl, so I should be out here saying how great they are. They're not. 60 extra days of bad service? A real apology would be issuing credit for the down time.