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Can One Profit From Poor Customer Service? [View article]
In a brief nutshell: Sales = Payroll = Better Customer Service.
Best Buy is at the top of their game. And their game is to get as big a sale as they can from each customer. Make no mistake, they are a cut throat operation. You paid extra for those folks to be there. They damn well better provide Customer Service.
That aside. Did you not hear about Best Buy 54 million dollar lawsuit?
redtape.msnbc.com/2008...
Is that the Customer Service you want?
Better Customer Service does not equal sales. Check out Wal-MArt or Target. Both are doing great and offer no real Customer Service.