missplaced alaskin

Can One Profit From Poor Customer Service?

In all fairness to your poor customer service.
If the cashier can not count change, it is not the store it is the local school.
If the sails person is rude, that person is in most cases a neighbor with in ten miles of the store.
If the sails person is not trained in the product. That was the first thing years ago that all stores did to cut costs was cut the knowledge the people that have the know-how want paid to use it. Most workers now are paid at or around fast food $ and that is what you get. If you want better then pay better.

I (worked) for Lowe’s in the 80s and 90s. I got a job there because I knew more about what I wanted than the sails person. (I worked in construction in the military for twenty years).
When I started it and most stores was all about customer service but most customers when were civil. Most people that came in that some idea of that whey wanted or needed to get, but in the late 90s the customers (the things that come through the door) changed.
If you asked one if you could help?
Most would not act as if you were there. Or continue talking on there phone for ten minuets or if you started to the next person they would NOT put down the phone BUT course you out in a loud voice
If you ask them what they want/ needed most had no idea but if you tried to asked any question to steer them to the right section of the store for what they needed all hell would go off.
In all most ten years of working there I was hit, punched, spit on, and threaten.
Some people seem to come into a store ready for a fight and if given a chance they will start one, just to show off to the people (MOB) with them.
As most home owners know what they want a project to look like when finished, but not how to get there. This is where the problem starts
If you ask some questions, you are talking down to them.
If you try to steer them to the things they need to do the project, then you are trying to sail them stuff they do not need.
If you do not ask the questions and let them get what they think they need and take it home and try to make something most will break it the return it saying that it is what the sails person told them to get.

At the end just remember the most people in may store makes in a year what you make in a mouth