What's So Special About RadioShack? - Barron's [View article]
Similar experience at local radio shack few weeks ago. 12 noon, local strip mall with very busy grocery store, parking lot full, wealthier suburban Pittsburgh area, Starbucks, a Bank in there etc. Needed blank CDs so after grocery shopping went into RSH. Manager doing reports or something at the counter -looked up, no hello, went back to reports. Young clerk comes out, can I help you, said best value is these CD's on sale. It was a good price. No attempt to sell anything else, did I need batteries? Have I seen the latest gadget type thing? etc. Pleasant enough but I left an already empty store at a busy time with a $7 purchase. So long story already too long-- it is" sales" people?!? Specialty stores need good sales people! RSH- train your staff for customer focus, I can get "waited on" at Best Buy etc!
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Similar experience at local radio shack few weeks ago. 12 noon, local strip mall with very busy grocery store, parking lot full, wealthier suburban Pittsburgh area, Starbucks, a Bank in there etc. Needed blank CDs so after grocery shopping went into RSH. Manager doing reports or something at the counter -looked up, no hello, went back to reports. Young clerk comes out, can I help you, said best value is these CD's on sale. It was a good price.
Aug 24 13:21 pm
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All Comments by beabaggage »What's So Special About RadioShack? - Barron's [View article]
No attempt to sell anything else, did I need batteries? Have I seen the latest gadget type thing? etc. Pleasant enough but I left an already empty store at a busy time with a $7 purchase.
So long story already too long-- it is" sales" people?!? Specialty stores need good sales people!
RSH- train your staff for customer focus, I can get "waited on" at Best Buy etc!