Zinny's Comments RSS Syndication from SeekingAlpha.com http://seekingalpha.comuser/240195/comments http://seekingalpha.com/article/136076-speculating-on-the-emergence-of-an-iconsole?source=feed#comment-493671 493671 Thu, 07 May 2009 10:13:56 -0400 http://seekingalpha.com/article/134343-iphone-sweeps-consumer-smartphone-ratings?source=feed#comment-484558 484558 Thu, 30 Apr 2009 15:34:16 -0400 http://seekingalpha.com/article/89950-which-ceos-have-the-best-and-worst-approval-ratings?source=feed#comment-226183 226183 Fri, 08 Aug 2008 12:49:05 -0400 http://seekingalpha.com/article/89950-which-ceos-have-the-best-and-worst-approval-ratings?source=feed#comment-225736 225736 Fri, 08 Aug 2008 05:19:04 -0400 http://seekingalpha.com/article/89950-which-ceos-have-the-best-and-worst-approval-ratings?source=feed#comment-225735 225735 Fri, 08 Aug 2008 05:17:29 -0400 http://seekingalpha.com/article/89950-which-ceos-have-the-best-and-worst-approval-ratings?source=feed#comment-225733 225733 LOYAL) customers any promotional offers. Admittedly, $9.99 per month is not a lot, but over the course of 13 years, our monthly fees can add up. We simply asked the rep to credit 2 months of the monthly fees, as we were not informed of the FREE e-mail only options. We actually were willing to pay the 2 months, but on a different credit card. We were trying to fix a promo rate on our credit card which would take our payments and only apply them to the lower rate of the transferred amount, not the monthly recurring fees from AOL. So, we would be paying 22.99% on $9.99 every month. Yes, credit card companies are slithering shysters, also. The rep could not (would not) do anything. The supervisor kept accusing me of what I did wrong. Is this good customer service to incite a customer to ANGER? I kept my cool, and the SUPERVISOR at AOL said, "I have credited $19.90 (left out 8 cents) (9.99 x 2 = 19.98), thank you for calling AOL. Have nice day." ...And then she hung up! AOL/Time Warner/TWX deserves a slow and horrible death. Time Warner promised me that throughout the month of July, they were upgrading the HD service in North Orange County California. A girl told me this at the end of June, when I call to cancel and switch to AT&T U-Verse. She said "Will you at least not cancel until after we roll out these new services all through the month of July?" I said yes, and she was able to add me as another sucker that did not cancel. It is now more than 1 month later, and the Hi-Def channels she was promising still are not available. What HORRIBLE customer service. I will be cancelling my AOL/Time Warner as soon as I can call DISH/U-VERSE/DIRECTV or anything that has beeter service than Time Warner.]]> Fri, 08 Aug 2008 05:14:15 -0400 LOYAL) customers any promotional offers. Admittedly, $9.99 per month is not a lot, but over the course of 13 years, our monthly fees can add up. We simply asked the rep to credit 2 months of the monthly fees, as we were not informed of the FREE e-mail only options. We actually were willing to pay the 2 months, but on a different credit card. We were trying to fix a promo rate on our credit card which would take our payments and only apply them to the lower rate of the transferred amount, not the monthly recurring fees from AOL. So, we would be paying 22.99% on $9.99 every month. Yes, credit card companies are slithering shysters, also. The rep could not (would not) do anything. The supervisor kept accusing me of what I did wrong. Is this good customer service to incite a customer to ANGER? I kept my cool, and the SUPERVISOR at AOL said, "I have credited $19.90 (left out 8 cents) (9.99 x 2 = 19.98), thank you for calling AOL. Have nice day." ...And then she hung up! AOL/Time Warner/TWX deserves a slow and horrible death. Time Warner promised me that throughout the month of July, they were upgrading the HD service in North Orange County California. A girl told me this at the end of June, when I call to cancel and switch to AT&T U-Verse. She said "Will you at least not cancel until after we roll out these new services all through the month of July?" I said yes, and she was able to add me as another sucker that did not cancel. It is now more than 1 month later, and the Hi-Def channels she was promising still are not available. What HORRIBLE customer service. I will be cancelling my AOL/Time Warner as soon as I can call DISH/U-VERSE/DIRECTV or anything that has beeter service than Time Warner.]]>