Zinny

Which CEOs Have the Best and Worst Approval Ratings?

AOL and Randy are mentioned at #7 on the worst CEO list. Whoever said AOL wasn't in the article needs to learn how to read.

Which CEOs Have the Best and Worst Approval Ratings?

Randy Falco (AOL CEO) needs to take a good look at customer service. It is key to any company's success. NOT a company's greed. Greed is never successful in the long run!

Which CEOs Have the Best and Worst Approval Ratings?

I realize I made some spelling errors. I was in a hurry... and I failed to proofread my comment.

Which CEOs Have the Best and Worst Approval Ratings?

It is funny that AOL is mentioned in this article. It is downright ironic. Today, I had a very horrible experience with AOL customer service. It is such a convoluted situation, that to explain all the minutiae would bring me to the edge of madness again. I resign myslef to madness, then. The gist is that the SUPERVISOR told me that it was my duty to call AOL regularly to find out the best deals. I had contended that it was the duty of AOL to market to its existing (LOYAL) customers any promotional offers. Admittedly, $9.99 per month is not a lot, but over the course of 13 years, our monthly fees can add up. We simply asked the rep to credit 2 months of the monthly fees, as we were not informed of the FREE e-mail only options. We actually were willing to pay the 2 months, but on a different credit card. We were trying to fix a promo rate on our credit card which would take our payments and only apply them to the lower rate of the transferred amount, not the monthly recurring fees from AOL. So, we would be paying 22.99% on $9.99 every month. Yes, credit card companies are slithering shysters, also. The rep could not (would not) do anything. The supervisor kept accusing me of what I did wrong. Is this good customer service to incite a customer to ANGER? I kept my cool, and the SUPERVISOR at AOL said, "I have credited $19.90 (left out 8 cents) (9.99 x 2 = 19.98), thank you for calling AOL. Have nice day." ...And then she hung up! AOL/Time Warner/TWX deserves a slow and horrible death. Time Warner promised me that throughout the month of July, they were upgrading the HD service in North Orange County California. A girl told me this at the end of June, when I call to cancel and switch to AT&T U-Verse. She said "Will you at least not cancel until after we roll out these new services all through the month of July?" I said yes, and she was able to add me as another sucker that did not cancel. It is now more than 1 month later, and the Hi-Def channels she was promising still are not available. What HORRIBLE customer service. I will be cancelling my AOL/Time Warner as soon as I can call DISH/U-VERSE/DIRECTV or anything that has beeter service than Time Warner.